How do I get back on my iPhone 5s?
I reset (by holding down the lock and home buttons) my iPhone 5s today because the screen kept freezing. When it came back on it was the white activation screen and it won't let me use the phone at all until I enter my apple ID and password that I used to activate the phone. I have been using a different iCloud account on the phone for iMessage and everything, but it won't let me use that one to sign in. So next I went online to try and reset the password, but I do not know which email (may not remember the password) I used as my back up. This is where they send the reset link, but I can't get to it. So then I tried the security questions, but when I entered my birthday it said it did not match the records they had. I don't know what to do. PLEASE HELP. I'm getting pretty mad at apple right now.
PS. I tried calling support off my friends phone and it went straight to all of her information and since I can't use my phone I can't call off of it :-)
Plug your device into iTunes and restore it to its last backup. Like This
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Hello Travis,
I recommend the following article if you are not able to gain access to the iPhone because of a forgotten passcode:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
Thank you for using Apple Support Communities.
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Hey KimmyP123,
Thanks for the question. I understand your daughter has an unknown passcode on her iPhone. The following article provides a few solutions for this situation:
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http://support.apple.com/kb/HT1212
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Go here:
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<Personal Information Edited by Host>
Sincerely a Chinese girl really need your helpSorry we are all users on this User Community No Apple Staff
Read this .
http://support.apple.com/kb/HT2526
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