How do I get both of my nano 6th and 7th gen to be recognised by itunes?

I have a 6th and 7th gen nano and both have the same error stating that itunes can see an ipod connected but cannot ID either of them. I am using Windows 8.1 and all was fine until recently. How do I get both of my nanos to be recognised by itunes? I have tried all of the suggestions within troubleshooting but nothing works

Hello FoZ0872,
Thank you for the details of the issue you are experiencing with your iPods when connected to iTunes.  You have taking some really good troubleshooting steps already, but I found a couple of articles with additional steps you can take to further troubleshoot the issue.  You can skip any steps you have already taken.
If you don't see your iPod in the My Computer section of Windows, follow the steps in this article:
iPod not recognized in 'My Computer' and in iTunes for Windows
http://support.apple.com/kb/TS1369
If Windows recognizes your iPod but iTunes does not, follow the steps in this article:
iPod: Appears in Windows but not in iTunes
http://support.apple.com/kb/TS1363
Thank you for posting in the Apple Support Communities.
Best,
Sheila M.

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