How do I get BT/Openreach to remember they've alre...

I'm at a loss, I see news stories from BT/Openreach stating that they are installing MDU FTTP in my apartment block and yet computer says no.
New Atlas Wharf was one of four developments on the Poplar exchange they installed FTTP to in May 2012 - as a "flagship" example. I spoke to the engineers doing the work at the time. Yet BT/Openreach give me the it's no currently commercially viable to install answer. It's already installed!
http://www.news-openreach.co.uk/news.aspx?newsid=22
Who do I need to speak to in order to get them to actually look properly?

Sorry I should have said I got the generic minimal effort response from nga.enquiries. The reason I raise this again is another afternoon of dropped commections. Nga computer says:
Our deployment is based on the commercial criteria for each exchange and in turn, how broadband is delivered from the exchange. Unfortunately, your line is fed directly from the exchange and as such fails to meet the commercial criteria. This is because the solution to deploy Fibre Broadband to provide a return on the investment based on the costs for the construction and ongoing running costs of providing a solution is currently too high.
However, we are working hard to provide a solution to the problem of lines directly fed from an exchange. Unfortunately, at this time, we don’t have a timescale for deployment.

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