How do i get BT to fix this so i can watch bt spor...

Signed up on 1st august 
Have confirmation e mails details all 100% correct 
Got a letter with incorrect name but correct address.     which gave me a pin number
But nothing i do or their supervisors do will allow me to confirm i am the account holder
Had the bt account for 40 years !!!!!!!!!!
All i get is a stupid message .....theres a problem try again later
I have been shunted from dept to dept at bt in ever decreasing circles during 12 hours of phone calls
The problem was escalated to level 2 a week ago and on same day above that to some design team but there it stops 
Complaints guy Deepa was abominable 
I want to watch the football this weekend but BT simply do not care

Give 1 of the MOD's a pm asking them to look into this for you, People have found they can sort lots of these problems out. It may take a few days before they get back to you, it does no harm to try this route. Click on their name and then send a PM
sky twitter account a customer ask why sky go streams are worst then sd and yet bt and eurosports apps stream in hd. Reply from mod, oh thats easy the files for hd are some huge that sky go can't play them and no app can stream hd due to this and so when they say they are they're really sd streams, if there was any way around this we would have done it now.

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