How do I get BT Yahoo Premium Mail?

I am about to move from BT to another broadband provider, but I want to keep my btinternet email address. I understand I need to move to (and presumably pay for) BT Yahoo Premium Mail (I am on BT Yahoo Mail not BT Mail) but I can't find out how to do that?

You can call BT on 0800.100.6778 who should be able to move it for you or see this link
http://bt.custhelp.com/app/answers/detail/a_id/44885/~/bt-mail%3A-what-is-bt-premium-mail-and-how-ca...

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BT Yahoo Premium Mail

I recently moved my broadband and telephone service to another as I cannot get a date for availability of BT Infinity. I received a letter from BT saying that my email account will be downloaded to the pay-as-you-go dial up service, which I will have to access by dial up at least once in the next 60 days, and thereafter once every 90 days thereafter, or the account will be closed automatically. I note, however, that the BT Yahoo dial up service terms state that at least 14 days will be given before closure.
In practice I am continuing to access my email account over my new supplier's broadband connection and wish to know what conditions I must meet in order to retain the account. I understand that I will have to pay £1.54 pm to retain the account by upgrading to BT Yahoo Premium Mail, but by when will I have to do this and will I receive the above 14 days notice of closure of the account if I have not done so?

Hi David,
Not too sure how I missed this, sorry.
You’ll not get a 14 days notice per se for the email account but sometime before the 90 days are up you will get an email advising how you can sign up to Premium Mail.
After the 90 days the account goes on to a deletion list, and once the account is deleted it’s gone.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
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Re: BT Yahoo Premium Mail

Hi,
How do you apply for BT Yahoo Premium Mail and associate the application with an existing @btinternet.com e-mail account?
I only got the option to create a new account and an error when I tried to re-use my existing e-mail account.
Thanks

Try these instructions instead.
Moving from BT e-mail to Premium Mail - by forum member alcook101
Following moving from BT Broadband to another supplier I wanted to keep my btinternet email addresss.
Having just wasted a lot of time trying to get this sorted out, this how I got it sorted out.
THE FOLLOWING DOES NOT WORK:
1) The BT website options do not work. The web page is not set up for chrome. When using internet explorer it just came up with "problem with account" when I tried to log in.
2) Ringing 0800-633-5335 - option 3 - the operator (David) did not really know what he was doing and I got nowhere. In the usual BT way was very polite and the same time completely unhelpful.
THE FOLLOWING WORKED:
In the end I rang 0800-633-5335 option 2. I got through to someone called "Sid".
He eventually took my mobile number and rang through to another department to "downgrade" my email. This is a requirement of BT before upgrading to BT Premium email.
Sid rang me back and said it was all sorted and that the charge was £ 1.54 per month. Therefore my emails and the email address would be preserved.
He said there was a fault with the system in which a password change would be asked for. He said to ignore this - for this situation password change is not required.
Sid then said that billing would be separate and could not be included on a BT bill. Therefore bank details were required.
This didn't sound too good, however I didn't have much choice.
When logging into my email I then got this message:
Service Change
Thank you for changing services.
With this service change, you will be receiving the following level of service:
PRODUCT LEVEL OF SERVICE
Mailbox Storage Unlimited primary, Unlimited sub
Photo Storage Unlimited
Number of Sub Accounts
10
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Keeping my BT Yahoo Premium Mail Account, I am hav...

I cancelled my BT Broadband Option 3 subscription around Nov 20th 2011 and I discovered on the internet that my BT Yahoo Premium mail would be terminated 90 days after my BT Broadband was cancelled, I've had my bt email account for around 10 years so I don't want to lose it.
I've been running around in circles trying to get the £1.54 monthly charge setup so that I can keep my exisiting BT Yahoo email account all have lead to a dead end .. could you please help me .....
Here are some problems listed below that I've encountered:-
1) I navigate to the following BT website link where it advertises to 'keep my email' account for bt yahoo premium for £1.54 / month, I enter my email account and it states "there is a problem with the status of your account" and doesn't allow me to progress further with the upgrade. Here is the link...
http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=26508&s_cid=con_FURL_...
I still have a bt.com/btyaoo account and a BT landline and I can setill see broadband being billed for Nov 2011 so I don't understand why it will not allow me to upgrade here on the link above.
2) I was advised by BT operatives to go to the following alternative BT web page to upgrade to BT Yahoo premium mail and most of you will be more familiar with this one... however it only allows the user to generate a NEW BT Yahoo email address NOT KEEP your EXISTING email address despite the link advertising that you can keep it..... after entering my bank account details and I enter my btopenworld email account the web page stops with an error stating that my BT Yahoo email adress is 'already taken': here is the link, also there is a link from my http://home.bt.yahoo.com/ 'my account' page to the very same link stated below... the link is named 'Upgrade To Premium Mail' which is very deceptive as it is not an upgrade of your exisiting email account its an entirely new email address that it allows you to create only and this is no good. Here is the link .. with the premium link right at the bottom...
https://register.btinternet.com/cgi-bin/registernow?version=ie5&ex=1&product_type=PMR
3) I was advised by a BT operator to contact the BT Yaho premium mail team on the phone (I have a BT phone landline btw) and I called 0808 100 6778 Option 2 (email) Option (1 Change email) on a Sunday at 11am and all I got was the following message then the line cut off, the team should have been there as the message stated but the help service team was not available which is perplexing .. here is the message is this service dead ?
"Welcome to BT our advisors are available from 9am to 9pm Monday to Friday and 9am to 6:30pm Saturday to Sunday"
Not true...
I remember calling the yahoo premium email team around the 20th Nov 2011 (about a month ago) and they told me that I would receive an email warning me that my BT Yahoo email account would be cancelled in 90 days with an option to upgrade to premium... this email has not been received (I even checked bt yahoo spam folder) hence why I am getting worried about not being able to renew my BT Yahoo Email Account.
4) I called up other BT Broadband and technical numbers but they can detect from my BT landline that I no longer have BT Broadband so those numbers are not availale to me for help.
In summary it seems that you do have a service to upgrade to BT Yahoo Premium Email for BT users who have left BT Broadband but it is EXTREMELY difficualy to obtain to customers who are willing to pay for this service. Can anyone out there please help me. If I lose the email account it is a very serious matter to me as I have had it around 10+ years.

I'm moving from BT Broadband. I'm wanting to keep the email address and have found that going here...
http://bt.custhelp.com/app/answers/detail/a_id/12682/~/what's-the-difference-between-bt-yahoo!-premi...
and then clicking on www.bt.com/premiummail gets you:
Sorry, this page is currently unavailable
The tip (as stated above) about phoning the number above worked well.
I was told by the support person there is a 90 day grace period after the end of the BT Broadband and an email will come through on about day 86. The guy on the phone said ring the same number again then to upgrade to subscribe to the service.
If there is a department in BT that looks at things that don't work on their website it might be worth fixing this.

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How do I get BT Yahoo Premium Mail?

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