How do I get CS4 Licence number update, when program not deactivated before system rebuild
My laptop recently had to have a clean system rebuild, when I got it back i couldn't get the licence numbers to
Hi Kartikay,
Thank you for that, I need to feedback, as from your reply I deduce that you are an Adobe staffer. I had two interactions earlier today with the chat line. The first interaction was terminated while I was still typing in Licence numbers so he/she could check product etc. So I got nothing from that it lasted about a minute. My second interaction was going well my having asked the agent not to hang up while i was typing, after about ten minutes, he was just about to issue a new licence number, when a message came up saying chat was no longer available. I have been unable to connect with the chat line since it keeps saying I should quit the browser before starting the chat again, but the same message comes up even after doing this. So I am well p....ed off with Adobe support at the moment. I still don't have a full working CS4 suite, although some parts are now working.
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Try a reinstall to fix files that may have been damaged.
If you need an installer for your suite, go here. Have your serial number ready and qualifying upgrade serial number ready.
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In addition to what Lutz said, unless you buy a CS5 that is still new and unused, you will need a licence transfer through Adobe,
http://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html
and the application must be deactivated on any machine it has been installed on. -
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Thank you for the reply.
You were correct that deleting the app and reinstalling it was the only thing to make it work but unfortunately I lost all the documents I made, even though they were backed up to iCloud before i deleted the app. At the same time as deleting pages I had to delete keynote and numbers too, so I've lost all the documents in them too.
The mb of data which was assigned to each programme in iCloud has reduced, so. I guess they are gone for good. Is there any other way to reaccess them?
Not your fault but I am a bit fed up the the iPad. I have lost work that I've done and have no other copy apart from what was in iCloud, as I don't have a printer and couldn't email them too myself as I couldn't get into the programme and i've also got episodes of tv series I purchased that I can't download and albums that are half downloaded with songs missing, so I feel a bit swindled out of time and money and am going back to DVD , pen and paper and CDs .
Instead of using iCloud I guess the only way to make sure I don't loose any more documents it to email them to myself each time I save them on the iPad. Is there anything else you could suggest please?
I don't have any other apple products apart from iPods, so I can't access the iCloud on anything else can I?
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Amanda -
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Check this discussion -
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