How do I get deleted purchases back.  They have an ! beside them.  I did not delete them but they won't play

I went to play some of my purchased songs and a note came up that "the song couldn't be played because the original file can't be located" and an "!" appears beside the songs.  I found out that the "!" means the song was deleted.   I didn't delete the songs so how do I get them back.  They do show up in my purchased songs but it won't let me download it again.   Help??

Gina...
It's possible they are no longer available from the iTunes store.
Downloading of past purchases is currently available for TV Shows in Australia, Canada, United Kingdom, and United States only. iOS 5 or later is required for iPhone 4 (CDMA Model).
Previous purchases may be unavailable if they have been refunded or are no longer on the iTunes Store. Downloading past purchased TV Shows requires iTunes 10.3 or later.
From here >  Downloading past purchases from the App Store, iBookstore, and iTunes Store

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