How do I get Elements 13 64 bit to play .mts video files with sound as they do in Elements 11 32 bit?

I have upgraded to Elements 13 64 bit from Elements 11 32 bit and .mts video files now play without sound - they still play perfectly with sound on Elements 11 32 bit.
Is there something that needs to be changed to get Elements 13 to play them with sound or have Adope simply hooped .mts playback in Elements 13 64 bit?
I am running on Windows 8.1 Professional with Media Centre on a Dell XPS15 and have Elements 13 64 bit and Elements 11 32 bit installed.
Adobe, how do I get the support that is supposed to be available for 90 days after activation?

Hello jl666,
I have noticed the same issue having upgraded to PSE13 64bit from PSE9 on Windows 7.  This has been reported to Adobe in several forum threads and I have myself tried on three occasions to get Adobe Technical Support to acknowledge or respond to this issue, so far without any success. 
Despite the fact that Adobe publically claims to support this format, I was told in my last chat with their technical support that I should buy Premiere Pro and that Elements has never and does not support any video data...
Unterstützte Dateiformate | Premiere Elements, Photoshop Elements
Here is my chat transcript which I attach in the hope that someone from Adobe will take this issue seriously and work towards providing a fix.
Sanyogita: Hello. Welcome to Adobe Technical Support.
Jon Barber: .MTS files no longer play with sound. .DV files no longer play at all.
Jon Barber: Hello
Sanyogita: One moment while I look up your customer record.
Sanyogita: Please allow me a moment to search for the information.
Jon Barber: ok
Sanyogita: I can see you have PSE 13
Jon Barber: Correct and previously PSE 9 where everything worked fine...
Sanyogita: MAy I know which application are you using for >MTS files
Sanyogita: .MTS files
Jon Barber: This issue is mentioned in various threads in your forums as well, but no response or solution from adobe yet
Jon Barber: Organiser just double clicking on the file to play it. They play, but with no sound. When I play them in Windows the sound is correctly played
Sanyogita: In PSE 13 there is no provision of playing videos with sound
Sanyogita: You need premiere pro to play videos with sound
Jon Barber: Other formats are correctly played with sound. 
Jon Barber: Please tell me why I have paid €80 to upgrade from PSE9 to get worse functionality then!
Jon Barber: This is nonsense!
Sanyogita: You should purchase Premiere pro for videos
Sanyogita: PSE 13 is only for photos
Jon Barber: Complete nonsense and not advertised in your documentation. Are you trying to tell me that no video files play with sound, because that is simply not true!
Sanyogita: Please purchase Premiere elements for videos
Jon Barber: Adobe sucks - I will pass your comments onto the appropriate forum threads and hope that other customers also let you know how they feel about this reduction in functionality from previous versions.
Sanyogita: previous versions of PSE never supported video application
Jon Barber: You are misinformed. These videos work fine on PSE 9 and most files still work on PSE13, just .MTS files have no sound
Sanyogita: I am sorry ,I am not an expertise in this product
Sanyogita: Let me connect you to that team
Jon Barber: Yes,I can tell that - perhaps you could pass this open bug onto someone who does
Jon Barber: Please do not close this bug - I am getting annoyed at having to reopen it
Sanyogita: Please stay online I will transfer your chat now
Jon Barber: ok thank you
info: Please wait while I transfer the chat to the appropriate group.
info: You are now chatting with Jayita Sen.
Jayita Sen: Hello. Welcome to Adobe Technical Support.
Jayita Sen: Please allow me a moment while I look into your account & verify the details.
Jon Barber: Hello
Jayita Sen: John we only support download &  first installation of PSE 13
Jayita Sen: please contact the forums for further support
Jon Barber: This issue is mentioned in several forums and no solution has so far been forthcoming from Adobe.
Jon Barber: I paid €80 to upgrade from PSE9 and now have worse functionality than before and now you are telling me you cannot help. Is that what Adobe considers customer support?!
Jon Barber: By the way I did recently download and initally install PSE13 so according to your rules you should provide support.
Jayita Sen: Jon we don't support "Unexpected behaviours or how to issues"
Jayita Sen: only forums support it
Jon Barber: This is not a 'how to issue', it is a bug!
Jon Barber: It is functionality that previously worked and no longer does. I am not requiring lessons in how to use the system, just trying to do something that already worked in previous versions.
Jon Barber: Frankly I find these support responses from Adobe shocking. What I expect to hear from you is 'thank you for highlighting this issue, we will work on finding a solution and get back to you and others with the same problem in the customer forums" Not an extraordinary set of excuses for poor software.
Jayita Sen: I am sorry Jon...but forums is where you can only get the support
Jon Barber: Customers having to help customers since clearly no-one at Adobe has a clue about their own product. How many customers do you expect to have in 12 months with this service?
Jon Barber: Goodbye - please contact me if you are geniunely interested in helping your customers rather than fobbing them off with excuses.

Similar Messages

  • How can I get my stereo to play music videos from my Ipod Nano?  It comes up with the message "This device not supported".  Strangely my Iphone IS recognised.  The stereo, Ipod, and Iphone are less than 4 months old. Any suggestions welcome!

    How do I get my Ipod to play music videos through my theatre system?  I keep getting the message "This device not supported".  My theatre system WILL recognise my Iphone however.  The theatre system, Ipod, and Iphone are all less than 4 months old.  Any suggestions welcome!

    Check with the theater system vendor and see if their system is compatible with the Nano. The resolution on the Nano may be too low for the system.

  • How do i get quick time to play all videos on a disc?

    how do i get quick time to play all videos on a disc, one after another?

    Having just looked at the website, I agree its sparse in information.
    I have used VLC for  7 years when I bought my last Mac.
    Its my default video player and plays 95% of what i throw at it. It plays large HD files smoother and more reliable than any other player.
    Yes It will play QT and yes it has a useful playlist feature.
    Look at the feature page: VLC Player

  • How can I get iTunes to update play counts and file additions between users on the same computer?

    I have placed my iTunes library in /Users/Shared/iTunes along with iTunes Music Library.XML  
    When I open iTunes, all the music is displayed correctly with playcounts etc...
    The problem is, when a playcount or album info is updated it does not carry over to the other user on the same computer. The same with adding new files to the iTunes library...
    How can I get iTunes to auto-update between users?
    Thanks

    Tempeleton Peck
    I understand how to do that, I was looking to share all fodlers or a bunch of folders.  I found out how to do it.
    Paul

  • How can I get iTunes 11 to play a video's audio over airplay on my Denon?

    It still shows AppleTV, but on the previous iTunes version it would play a video's audio on the Denon through Airplay.

    If the Denon shows in airplay mirroring you can just turn on mirroring and get the sound.  Otherwise try System Preferences -> Sound -> Output and choose the Denon there. Any system sound will play through the airplay device.  I don't know why apple doesn't just give an airplay option from the menu bar sound icon to make this easier.... seems like they are pushing people to mirror

  • How do I get my Imovie11 to play on my tv with a flash drive?

    would like to use a flashdrive to show my movies on tv.so far i can share from computer to computer . put no luck with the tv or the ports on the blue ray player. the files appear as empty. Any help would be appreciated,

    hard to tell from remote - what specs of video does your TV support?
    what works here (using a PS3 as mediaplayer)
    stick has to be formattted fat32/'Windows'
    stick has to offer specific folders (MOVIES, PICTURES - all caps) - for use with a PS3
    from within iM I choose Export, 1280x720
    with the free tool Mpeg Streamclip I re-wrap resulting m4v into mp4: open exported file, go direct to 'Save' and choose mp4 from drop-down menu - a 1sec process, no conversion, just wrapping (no, you can NOT just re-name the suffix in Finder )
    except step #2, this should work for all/most flash-mem-to-TV.
    concerning 'naming scheme' or sub-folders, read your telly's manual.

  • How can I get my recently installed Flash Player to operate with sound?

    I tried accessing a UTube on a site and noticeed when I clicked on it, all I got was the video, no sound.
    I then installed the latest version of ShockWave Flash Player and still didn't get the sound.
    What more do I need to do?

    Is the YouTube Flash player used or an HTML5 media player?
    With a Flash player you should see the Flash player context menu if you right-click the player.
    Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
    *Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
    *Do NOT click the Reset button on the Safe Mode start window
    *https://support.mozilla.org/kb/Safe+Mode
    *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

  • How do I get PSE 12 to save a TIFF file with file extension ".tiff" instead of ".tif"?

    I am using PSE 12 as an external editor for Aperture.  When I ask to use an external photo editor, Aperture creates a .tiff file in my Aperture folder, launches PSE 12 and tells it to edit that .tiff file.  This all works great.  When I am done editing in PSE 12, I ask it to save the file and it saves it back to the original Aperture folder with a .tif extension.  I can instead say "save as" and then it suggests the file name with a .tif extension.  When I correct the extension to .tiff it warns me that I'm going to overwrite the file (exactly what I want!).  I say yes and then I find out that PSE did not overwrite the file, but wrote it as a .tif file anyway.  I have to go to the folder, delete the .tiff file and rename the .tif file to .tiff and then everything is fine - but what a hassle.  Has anyone solved this problem?

    That's not quite where the problem lies, which is good, because you can't change that. The real solution is that you don't ever want to see the save as window in PSE if you are using PSE as external editor for any program. When you see it you aren't creating a version for your asset management program. Go to the PSE preferences>saving files>on first save and choose to save over existing file. That should do what you want.

  • Can't play .tod video files with QuickTime X and Lion

    I have a JVC Everio videocamera that generates .tod files in HD. With MacOs Leopard and QuickTime 7 I had to install the Everio component for QuickTime and it worked, so I could watch the videos in QuickTime and import them to iMovie HD. But with QuickTime X and MacOs Lion I cannot do any of those, and I cannot even install the Everio component. If I change the extension from .tod to .mpeg, QuickTime can reproduce it, but I cannot import the file either to iMovie HD or to iMovie of Lion.
    Any suggestion?? I would rather prefer not to have to convert the files before importing due to time spent and to possible loss of quality.

    MikelMadrid wrote:
    I have a JVC Everio videocamera that generates .tod files in HD. With MacOs Leopard and QuickTime 7 I had to install the Everio component for QuickTime and it worked, so I could watch the videos in QuickTime and import them to iMovie HD. But with QuickTime X and MacOs Lion I cannot do any of those, and I cannot even install the Everio component. If I change the extension from .tod to .mpeg, QuickTime can reproduce it, but I cannot import the file either to iMovie HD or to iMovie of Lion.
    Any suggestion?? I would rather prefer not to have to convert the files before importing due to time spent and to possible loss of quality.
    .TOD is as you imply a JVC video format. It contains MPEG2 video and MPEG1 audio which makes it similar but not identical to what might be on a DVD.
    MPEG Streamclip for Mac (free) can read .TOD files and save them to other formats, including more standard MPEG2 formats. However in this case MPEG Streamclip is still going to require the chargeable Apple MPEG2 QuickTime Component. Using MPEG Streamclip to convert to say a standard .m2v and .m1a pair of files would not lose any quality as you are merely changing the container and not the video and audio, if you changed to H.264 then you would potentially lose some quality.
    It is still possible to install QuickTime 7 on Lion and QuickTime 7 will work with older style QuickTime components, possible including the JVC TOD one. You need to download and install QuickTime 7 from here http://support.apple.com/kb/DL923
    This link may also be of use http://www2.cli.co.jp/products/ne/update_qtc_for_gzhd7/qtc3e_update.htm
    Note: If the JVC QuickTime component is only written for PowerPC chips it will never work on a Mac running Lion, in view of the apparent considerable age of Everio cameras this seems likely.

  • Cannot get  mts video files to play in Elements 11 organizer

    Whenever I try to play an *.MTS video file in Elements 11 organizer I get a codec not installed error.  I am using a Windows 7 PC running Windows 7 Home Premium.  The same files played fine in the Elements 10 organizer.  Also have no Thumbnails after import of the video.  I can edit the videos in Premier Elements 11.

    jgjgjfjf
    What computer operating system is your Premiere Elements 10 running on? And, does your computer use a NVIDIA GeForce video card/graphics card?
    IMPORTANT. Please read the Announcement at the top of this forum regarding the Premiere Elements 10 NVIDIA GeForce issue. That Announcement describes the problem and gives detailed information on how to deal with the situation.
    Do you have problems getting a video display in the Edit area monitor for still and videos from other sources?
    Also of importance in directing the troubleshooting are the properties of the Panasonic Lumix FZ150 video file that you are importing and the project preset that you are selecting to match the properties of that video. From what I have read of your camera, you could have MPEG-4, AVCHD, or MotionJPEG video compression. But, with that .mts file extension, that would suggest that your camera is set to record AVCHD. Is that correct?  Are you sure of the file extension and video compression for the file?
    The answers to all of the above will point us to the solution to your issue.
    We will be watching for your results.
    Thank you.
    ATR

  • Some of the songs I have downloaded onto i tunes won't play when I select it to do so.  The error message I get is "The song could not be used because the original file could not be found.  Would you like to locate it?"  How can I get my songs to play?

    Some of the songs I have downloaded into i tunes won't play when I select it to do so.  The error message I get is "The song can not be used because the original file can not be found.  Would you like to locate it?"  When I select yes I'm sent to a screen that has my i tunes library listed.  When I select the song in question I'm asked if I would like to open the song.  When I select this option I get nothing.  The songs I have downloaded must be somewhere because they are listed in my i tunes library and on the screen I've been sent to.  I can't the songs to play however.  This is not true of all of my songs but it is true of quite a few of them.  Actually, one song is too many.    How do I get my music to play that seems to be locked up somewhere in the computer?

    Presuming they're on your computer, right click on them and then follow the prompts to locate hte file on your computer.

  • How do I get iTunes to keep playing (radio) when I am not using the compute

    How do I get iTunes to keep playing - radio or CD - when the computer is otherwise idle? It cuts off after about 5 minutes and goes into sleep mode. thanks,
    Vlasta

    Hey vlasta4444,
    It sounds like you'll want to change the time it takes for the computer to goto sleep from System Preferences> Energy Saver.
    http://docs.info.apple.com/article.html?path=Mac/10.5/en/10330.html
    Jason

  • I ordered several downloads on iTunes and one of the song says I authorized on 5 computers and that is false. How do you get the song to play?

    iTunes
    How do you get a download to play if the song says you have downloaded it on 5 computers? I don't even own 5 computers. This is my first expierience with iTunes dowloads.

    See iTunes Store: About authorization and deauthorization, http://support.apple.com/kb/HT1420
    Also check One computer using multiple iTunes Store authorizations, http://support.apple.com/kb/HT1206

  • I made 2 playlists on Itunes and put them on my Ipod.  How do I get the songs to play consecutively and not keep playing the same song over and over again???

    I'm a new Zumba instructor and have to come up with playlists for my routines.  I made 2 playlists on ITunes and put them on my Ipod.  Everytime I want to play it, only one song from the list plays over and over.  The other songs do not.  How do I get the songs to play the way I have them set up??

    You can redownload iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    For other music you need to get them from where you got them before.

Maybe you are looking for

  • How do I find out where my memory is distributed?

    Hi, I am having some power issues and am in the process of sending my mac in for repairs so I am backing it all up onto a Seagate Backup Plus. In the process of doing this I was trying to consoliate my itunes library onto my HD and it said I only hav

  • Sending texts problem

    I got the blackberry curve a few days a go and some of my texts are not being received when sent to only certain numbers. Most of my texts get the black check mark and a D when they are sent but only certain phone numbers my phone shows the black che

  • My iphone4 vibrate function no longer works

    Can someone tell me how to troubleshoot why my vibrate function no longer works. It just stopped working a few days ago. I've not changed any settings. I've tried turnin it off then back on (both the phone and the settings) and nothing seems to work.

  • Oracle Forms Sample Application

    Can anyone guide me to a sample oracle forms application? There's none in the sample code section of OTN. Thanks!

  • How do I get the brush to stop snapping to the edges?

    I use Photoshop 7.0. Whenever I'm working on a sketch using the brush tool, sometimes my work will go all the way to the very edges. Then, the brush will just automatically snap to the edge where I don't want it to go. This is especially annoying whe