How do I get expert help to solve Java Script error in PS?

My Photoshop CC (and previous versions) do not see Java script, therefore any automation functions do not work.
I have been dealing with Adobe support in India since September and have had no resolution. Although they keep saying the case has been escalated, I have yet to talk to anyone who seems to have any understanding past following a check list.
Please help- how do I get in touch with someone who can actually troubleshoot the problem?

I think an extension is the most likely culprit.
Tools > Add-ons > Extensions category
* You might try updating your extensions, in case updates are available. The "gear" icon > Check for Updates is the easiest way
* If no updates are available or the problem persists, try to '''disable''' all nonessential extensions (i.e., all the ones you do not absolutely need to tolerate using Firefox today). Simply click all those Disable buttons and then restart Firefox.
Can you browse for an extended period without seeing the message?

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