How do I get help for unauthorized purchases of apps?
I am having difficulty finding a way to get credit for unauthorized purchases in iTunes
You will have to wait for them to get back to you.
There is no telephone support.
If you do not get a reply in two days then try again.
Similar Messages
-
My itunes account was hijacked. how do i get credit for unauthorized purchases?
i will submit a challenge with my bank, but would like to know how to challenge the charges with itunes directly.
This is an issue for your bank, or your credit card company.
You need to change your password. -
How can I get help for ADE downloads from the public library. It worked for years and now I am getting error messages. I cannot find any practical help
If you are trying to open the book on a device, try using the latest DL Reader on Android and iOS
https://play.google.com/store/apps/details?id=com.datalogics.dlreader&hl=en -
Why do my ringback tones play garbled when calling my phone and how do you get credit for the purchases?
Thanks,
DickDcoyle, We definitely know the importance of understanding options when it comes to ringback tones on your device. I'm truly sorry to learn that you've been experiencing distorted sound. Is this something that just started recently? Which device do you currently have with us? We'll look into this for you, indeed.
TanishaS1_VZW
Follow us on Twitter @VZWSupport -
How do I get refunded for the purchase of a third party app?
I have purchased an app called crestron mobile pro on Saturday 2-15, when I actually needed the crestron mobile pro g version. How do I get refunded for the wrong version of the app, which I don't need anymore?
All purchases are considered final, but you can try the 'report a problem' link to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page -
HT3702 how can i get refund for a double charged app
how can i get refund for a double charged app
Click Support at the top of this page, then click the link under Contact Us.
-
HT4009 how can i get refunds for unauthorized app purchases?
My child got passed my iPad security. I didn't think he was smart enough. He is five years old. He spent over $100 dollars on Dragon City. I'm actually not sure yet how much he spent, I'm trying to sort through it. He did it within 10-minutes, so it shouldn't be hard to track. The charges go to iTunes. (Their FAQ says that I would need to go to Facebook for reimbursement but not sure how that makes sense.) Anyone have any advice?
Look at the link Diavonex posted.
Or see:
Refunds from the App Store or iTunes Store -
HT3702 How do I get refunded for a purchase
I have recently purchased a Tom Tom by mistake as I already have this app can I be refunded many thanks allyg28
You can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
-
How do I get help with a malfunctioning Safari app on my iPad mini?
I've been using the app successfully for quite some time. All of the sudden today, it started spontaneously closing. There is no warning or otherwise abnormal behavior. It simply shuts off. My device home screen appears, I re-open the app and it continues working (but not from the exact same location as before it quit) for a minute or two, then repeats. Is anybody else having issues, know what the problem is, or know who I could contact to get it fixed? The seems to be limited support for my query. I really don't know what to do. It's unusable.
I have reset all settings myself and it is a PITA to enter all of the settings again back to where you had them so I know how you feel.
Issues that crop up in Safari that cant be fixed by clearing the cache and/or resetting all settings only leave a couple of other possibilities that I can think of. An app conflict, or something corrupt in the Safari software now.
I'm guessing that you know how to close apps in the recents tray and you could try that now, unless you have already attempted that. You could try restoring form a recent backup - if you have a very recent backup. You said that this problem just started today, so there could be something that went corrupt on the iPad today that's causing the problem. Or you could try backing up, restore to factory settings and then restore from the backup.
If none of that works, then a trip to an Apple Store would be your next step. An appointment at an Apple Store for software issues is not necessarliy a paid visit. As far as I know, the overwhemling majority of the time there is no charge for their help at all. -
Can I get refund for item purchased from App store that was not what I thought?
I wanted to purchase iDVD but instead purchased an instructional video.
HI..
Sorry, but Apple's policy states that, "all sales are final" > iTUNES STORE - MAC APP STORE - TERMS AND CONDITIONS
Just in case you are running v10.7 Lion, Lion does not support iDVD.
See Old Toad's post here > Is iDVD Dead?: Apple Support Communities -
How do I get credit for Adobe Touch App purchases?
I purchased two Adobe Touch Apps a few months ago: Photoshop Touch and Ideas. Today I subscribed to Adobe Creative Could and saw that I can get a month free by purchasing three Touch Apps. So, I purchased a third Touch App today, Proto.
Okay. Now, how do I get credit for these purchases so that I can receive my one free month of Creative Cloud as advertised?Qualifying Touch Apps:
Photoshop Touch - ios
Adobe Ideas - ios
Adobe Collage - ios
Adobe Proto - ios
The process of activation would happen automatically when you login in the third touch app.
And you will get notification of extension via email in next 60 days.
Thanks
Mandhir -
HT204370 how can i get credit for an unauthorized purchase?
my 5 year old son purchased a movie on my apple tv without permission. Is there any way to have it removed from the download and get credit for the purchase?
You may have a chance here:
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html -
I have problem with my iphone 4s my battery is not keeping charge. how can I get help with this one? it is less than a year that I purchased this cell.
I would like to know the answer to that one. I realized this was happening just after upgradeing my iOS to 6. Then when I looked up my purchase date, I was about 5 days past my one year warranty. So I'm dead in the water. Apple will replace the battery, but it will be about $80+. I took it to the Apple store, and they checked a bunch of stuff, but said that it seemed ok. I'm debating getting a battery for a more reasonable price off of ebay. But if it's the iOS thats draining the battery, then I'm not going to be able to help it. I wish I knew a better way to tell if its the battery, the phone, or the iOS.
-
Yesterday, I purchased Mountain Lion OSX and tried to download it but I don't think the download worked. How can I tell if I am using Mountain Lion and how do I get help if the download was unsuccessful?
Click your Apple menu icon top left corner of your screen.
From the drop down menu click About This Mac.
If Mountain Lion is installed, it will say: v10.8
If not, launch the App Store. From the App Store menu bar click Store > Check for Unfinished Downloads
FYI .. for downloading Mountain Lion from the App Store, a high speed (broadband) internet connection is strongly recommended by Apple as noted here > iTUNES STORE - MAC APP STORE - TERMS AND CONDITIONS
If you need to reinstall OS X or repair the the startup disk Mountain Lion Recovery, that requires broadband access to the internet via Wi-Fi or an Ethernet connection. OS X is downloaded over the internet form Apple when OS X Recovery is used for reinstallation. -
Hello! How do I block my kids from purchasing in app content from games when they are playing on our ipod? I just got it last week and haven't figured that out. Can I get charged from them clicking "buy" without my signing in? HELP! Thanks.
Set a Restriction for purchases, including in-app purchases. See:
iOS: Understanding Restrictions
Maybe you are looking for
-
Don't assume people automatically know all your technical terms! Before you talk about, e.g., "status bar", it would be really helpful to show or tell us WHERE IT IS. Since you made basic things like "history" and "bookmarks" harder to find, I'm back
-
How do I stop QuickTime from running my photos too?
I downloaded QuickTime to play video, but it's running my Photos files too, and I can't find any Options Menu to stop it doing that! Please help. [email protected]
-
Two iPad 2 IOS 7.1.2: different behaviour with WiFi!
We have two iPad 2, IOS 7.1.2 The first one connects to out WiFi network everywhere around the house:Speedtest 28Mbps in same room as router and 13Mbps in the room with the weakest signal 2nd iPad: 18.78Mbps in same room and no signal whatsoever in r
-
Does SUN CLUSTER WARE support ASM?
Does SUN CLUSTER WARE support ASM? Where can I find the answer ? Thanks.
-
Hi, I am applying Patch SAPKGPAC12 in my developement system. but it is not moving further from phase DD ACTIVATION. Can i delete entries from table PAT01 and PAT03? Please suggest me on this..... Its Urgent plz..... Regards, Vinnu.