How do I get help if I was billed 3 times for the same album?
I purchased an album this morning and was charged 3 times on my bank statement but my iTunes account says I only have one order #.
If you just purchased it this morning I assume the charges are still pending on your account. I have seen in the past where iTunes has done multiple authorizations but only one charges actually posts to the account.
Apple won't be able to do anything until the charges actually post, but it wouldn't hurt to contact them and let them know what happened: http://www.apple.com/support/contact
Similar Messages
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TS1702 I was billed three times for the same App. what do I do?
I was billed three times for the same App what do I do
You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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I was bill 10 times for the same song
Why was I bill 10 times for the same song ..
FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
Cheers, Tom -
How do u et credit on my account? I was billed 4 times for the same movie on iTunes
4/23/2013 APL*APPLE ITUNES STORE 866-712-7753 CAUS Tran Date/Time: 04/23/2013 07:30:39 16.04
4/23/2013 APL*APPLE ITUNES STORE 866-712-7753 CAUS Tran Date/Time: 04/23/2013 06:11:12 16.04
4/23/2013 APL*APPLE ITUNES STORE 866-712-7753 CAUS Tran Date/Time: 04/23/2013 06:09:35 16.04
4/23/2013 APL*APPLE ITUNES STORE 866-712-7753 CAUS Tran Date/Time: 04/23/2013 06:09:30 16.04
I'm being billed for the same thing on iTunes numerous times... How can I get reimbursed for this?Please be aware that you are not communicating with Apple when you post in these forums. The only people who will reply to your posts are your fellow users. Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards. -
HT201359 How do we correct being billed three times for the same album purchase?
Does anyone know how to fix this?
Welcome to the Apple Community.
Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer. -
I was billed three times for the same game.. what should i do?
i received a billing invoice with the same game billed three times... where should I ask for the refund about it?
You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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HT3702 i was charged 3 times for the same movie how do i get my refund
i was charged 3 times for the same movie.
You can try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
Or (and if the 'report a problem' link doesn't work) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page. -
HT204088 I was charged 4 times for the same purchase how do I dispute?
I was charged 4 times for the same purchase how do I dispute this and get my money back?
You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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Why i have been billed six times for the same item? Pls help how to refund..
Did you change your card details on your account a number of times when trying to purchase the item, and five of them are temporary store holding charges : http://support.apple.com/kb/HT3702 ?
If they are all 'proper' charges then try the 'report a problem' link to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
I was charged three times for the same purchase on my credit card...how can i resolve this?
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
I was charged two times for the same game
I was charged two times for the same game...how can I get my money back? I even was emailed a receipt for them both...no one noticed? Please help me.
How to report an issue with Your iTunes Store purchase
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I was charged three times for the same film
I buy a film and went to see my account i see I was charged three times for the same film, i want to be deleted the other two movies and my money back for that movies that I don't buy.
You need to contact iTunes store support.
Contact iTunes Support
http://www.apple.com/lae/support/itunes/contact/ -
I was charged 3 times for the same game. I need a refund on them & reimbursement for overcharge fee...
I just posted about this. I see now I'm not the only one. They are thieves!
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HT4009 i was charged 3 times for the same app upload
i was charged 3 times for the same app upgrade
Do you have a question?
Click Support at the top of this page, then click the link under Contact Apple Support -
HT1918 I was charge three times for the same song
I was charged 3 times for the same record
Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.
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