How do I get help reinstalling my Adobe creative suite 6 after IMAC IOS 10.8 crashed?

How do I get help reinstalling my Adobe creative suite 6 after IMAC IOS 10.8 crashed?  Apple had to reinstall operating system and all programs & data were lost.  Adobe System say serial number valid, but qualifying product can not be found on this computer.

When you're installing Adobe upgrades, there are two ways of doing it:
Have an existing, qualifying version already installed. Install the upgrade and enter your upgrade serial number. The installer will detect the earlier qualifying version already installed and the upgrade will finish installing. That is not your scenario.
The second option (and easiest on new computers with no Adobe software previously installed) is to simply install the latest version (usually an upgrade) and enter your upgrade serial number. That's what you've done so far.
The installer will look for an earlier version already installed on your computer. If it cannot find one, it will prompt you to enter the serial number from an earlier version. Once you enter the earlier qualifying version serial number, the upgrade installer will complete the installation. If you cannot find an earlier version serial number then the upgrade will not be licensed and will go into trial mode. From there you can use it for 30 days until it will no longer launch.

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    https://helpx.adobe.com/download-install.html
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