How do I get help with Itune reward card ?

I just purchased a itune card that give an error message when loading, please help

Contact iTunes support. http://www.apple.com/emea/support/itunes/contact.html

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    I just want to get some help using itunes.  I have downladed music - paid for music, and can't get it into itunes.  When I used th e'support' thing it just wanted to know my Mac serial numbers!!  I don't have a Mac I hace a standard non Mac PC.  So why can't I get help with itunes?  Its taken me half an hour to get into this support thing because every single name I chose was taken!!!!  Its just a nightmare.  I hate it!
    And now it tells me I must 'choose a community' and itunes isn;t listed!  It gets worse!  So I chose any community because this is just a never ending nightmare.  40 minutes ago now I clicked on support for itunes and I ended up here!

    Thanks again.  I bought two albums.  I've no idea what I use to open a zip file.  I just tell it to open and it ususally does but this time Windows media player won't do it!
    I am in the UK and its 23.43 so I have to give up and go to bed now.  As I said I have had no probes with Amazon downloads.  I did email CD baby for help but they just sent the links that you offered earlier.
    I have tried to burn to CD so I can listen that way but though I go through all the motions I can't add the tracks to the burn list by copying and pasting, and I can't 'drag the tracks here' beacuse the tracks aren't showing, just the whole album folder.  It looks like this:
    SO02294360-catherinefeeny12-mp3 (1).zip
    file:///C:/Users/User/Downloads/SO02294360-catherinefeeny12-mp3.zip
    Show in folderRemove from list
    Have to give up for today and go to bed but your responses are very much appreciated.  Thank you

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    I have problem with my iphone 4s my battery is not keeping charge. how can I get help with this one? it is less than a year that I purchased this cell.

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  • How to actually get help with iWorks or how to return it

    I have lost over an hour of work today trying to get some assistance from apple. Bought iworks and the serial number doesn't work. They route me to different people who can't seem to help me. I try to return it and the store doesn't help me. Does anyone know how to get the serial number accepted or how to actually get help from this company or should I consider buying the product a loss and warn colleagues within the university? Thank you!

    LeisureG8R:
    I also bought iWork online and had it delivered to my office. I didn't want to carry the box home, so I stuck the disk/manual in my bag and threw the box away.
    Well, was that a mistake! I realised upon installation that is exactly where the only copy of the serial number is printed.
    Or so I thought.
    I hit on the idea of going back to the Apple email that notified me of the shipping of my product. On there I found the serial number and simply cut and pasted from there to the dialogue box asking for it during install.
    For me that worked. No problems with figures or letters being misread.
    Don't know if that's any help.
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  • How to pay for songs with itune gift card

    How do you pay for music with itunes gift card?

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  • How & where do you get help with iTunes?

    I've read the troubleshooting, and posted here, but no one seems to know enough about iTunes to answer. I can't convert video to an ipod version. I downloaded the sample.mov and tried to convert it, and I get the same result as with any other movie "Error occurred while converting the file "sample_iTunes". The required file cannot be found". I ran Filemon (Filemon monitors and displays file system activity on a system in real-time. Its advanced capabilities make it a powerful tool for exploring the way Windows works, seeing how applications use the files and DLLs, or tracking down problems in system or application file configurations. Filemon`s time stamping feature will show you precisely when every open, read, write or delete, happens, and its status column tells you the outcome) to see what file iTunes wasn't finding.
    For some reason it seemed to think that mcicda.dll belongs on the desktop instead of in the system32 folder, so I copied it to desktop, and tried again. Now I still get the same "The required file cannot be found" error. The only problem is that iTunes returns a "success" for every file it searches. My movies & videos remain unconverted.
    I understand that this may be beyond most peoples' technical expertise. This forum is users helping users. I tried Apple iTunes troubleshooting. It only covers one or two problems. So where are people to go when they don't have problem #1 or 2? With Windows, I can go to an official XP forum, and get help from certified windows experts. I can even get free email support with some software. But I've seen nothing of the sort from Apple for the iTunes software.
    Did I miss it? Does it exist?

    This has been an enlightening experience. Thanks to the both of you who took the time to answer my apparently difficult question. Katrina S. said that Apple doesn't provide support for the iTunes software because it's a free program. While I could see that if it functioned passively (as with Windows Media Player), iTunes is totally enmeshed with the optimun functioning of the ipod. It was set up to function with the ipod, which is likely why iTunes didn't work with other mp3/media players. Now the music is DRM-free, and can work with other players, but purchased video is still confined to an ipod. Itunes won't even convert the sample_.mov from its own Troubleshooting, let alone video from other sources. If iTunes is supposed to be an integral part of using an ipod, then the malfunctioning of iTunes should be an issue Apple should address. If I Google "Windows Media Player support", the 1st 4 results are from Microsoft, not from a user forum (even though the program is also free). One site even starts with "Start here when Microsoft Windows Media Player is not working how you expected". Wow, that IS support! There's no reason (aside from cheapness? dismissiveness?) that Apple shouldn't step up.
    Nonetheless, I will call Apple. Nothing to lose. At worst, I'll have to initially deal with some smug person who will be yet more condescending when he finds out I have a pc and not a mac. Then, after he can't fix the problem, I'll be passed on to the much nicer, more knowledgeable tech support person. This was my experience with Apple support a couple years ago with my 1st ipod. I can go through this again if it helps. I'll let you know.
    Pickles1128, I have tried this program (MPEG Streamclip [www.squared5.com])to convert movies/music videos for my ipod nano 4th gen. Now, just the "audio format not supported" excuse appears when ipod won't load the video. But this is the same result I had gotten using Moyea Video Converter. I used MPEG Streamclip with the newest Quicktime, not the Quicktime alternative program mentioned for those without QT. While this program would export the video/audio file, all options involving actually converting the file were grey-ed out and unusable. Sure, I suppose I could separately export the video & audio files in workable formats, then (currently beyond my ability), recombine them. But shouldn't programs work much easier than this?

  • I have bogus charges on my bank account. How can I get help from Itunes customer service? Been in an insane loop here.

    There are two charges on my bank account that I did not make. When I look at my ITunes account there are no purchases showing. So why is I tunes charging my account for a total of $17.00. You would think if someone was using my account, there would be a record on my Itunes account. Can't get any service fron Itunes about this problem. HELP!

    FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
    For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
    Phone: 800-275-2273 How to reach a live person: Press 0 four times
    Hours of Operation: Mon-Fri: 9am-5pm ET
    Email: mailto:[email protected]
    How to report an issue with Your iTunes Store purchase
    http://support.apple.com/kb/HT1933
    https://reportaproblem.apple.com/
    iTunes Purchase Problems: How to Report a Problem to iTunes Support
    http://tinyurl.com/7tscpa7
    iOS: Troubleshooting applications purchased from the App Store
    http://support.apple.com/kb/TS1702?viewlocale=en_US&locale=en_US
    How to Get a Refund from the App Store
    http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
    Getting Refunds for your iTunes Store Purchases
    http://www.labnol.org/software/itunes-app-store-refunds/13838/
    Canceling a Digital Subscription
    http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
     Cheers, Tom

  • How can I get help with an app not working properly?

    I just bought a 'learn Gujarati' app and the sound is so low I can hardly hear it even with the sound control on the iPad turned up as high as it would go. I have only had the iPad a few months - present from children, and I LOVE it and want to make most of it, thanks, Chrissy

    FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
    For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
    Phone: 800-275-2273 How to reach a live person: Press 0 four times
    Hours of Operation: Mon-Fri: 9am-5pm ET
    Email: [email protected]
    How to report an issue with Your iTunes Store purchase
    http://support.apple.com/kb/HT1933
    How to Get a Refund from the App Store
    http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
    Canceling a Digital Subscription
    http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
     Cheers, Tom

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    Just set the acct back up on your phone and the notes should come back.
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  • I purchased a 15$ iTunes gift card and redeemed it but then I accidentally reset my iPad, how do I get my 15$ iTunes gift card back

    I purchased a 15$ iTunes gift card and redeemed it but never used it and then I accidentally reset my iPad 2 and now when I enter the gift card numbers it says it has already been redeemed! Can anyone please help me out with this

    The credit should be on your account.
    You shoudl not have to re-enter anything.
    It should stay on your account where you can access it from any computer/device with itunes.
    Just sign into your account.

  • How Do I get Help with a Major Customer Service Issue?

    Hello,
    I am a Pro Care member and I took my Macbook Pro in to one on the local stores to ask them about a font issue that I was experiencing. One one the Genius guys came over and asked me a few questions and told me that this wasn't a big deal at all, that they just needed to reinstall my default fonts and that it should take maybe 45 minutes. This was at 4:30pm. Six hours later they came back to be to tell me that they had corrected the font issue but all of my user data and applications were lost! It was if I had a brand new Macbook Pro! This was a Friday evening. I was told to take my laptop to a company called Data Savers the next day to have this company try to restore my data/applications.
    I took my laptop to Data Savers on Saturday and they told me that they would need to keep it for a day. I went back to pick it up on Sunday and I was given an external drive that had "raw restored data" on it. When I had been speaking with the store manager about the situation and he wanted me to provide him with a list of software that was on the machine. So, when I got home from picking up my laptop from Data Savers I started it and all I got was an icon of a circle with a slash through it!! I called the guys at Data Savers and told them about this and they asked to bring the laptop back to them on Monday. I did. After running some diagnostics on the machine I was told that my hard drive was "toast!"
    Needless to say I was both upset and distraught! The store manager told me (in emails that I still have) that he understands how upset that I was about coming in for a font related issue and three days later being told that my laptop was no more that a big paper weight. He said (in these emails) that he would replace my laptop and he would try to get me the latest versions of the software that I had to make up for the business that I had lost in the last few days due to the fact that I didn't have have my machine.
    The store manager then called me back on a Tuesday and said that his superiors had told him that he cold not do what he said that he would do. Obviously, this increased my level of frustration. I was able to speak to this manager, think it may have been some sort of regional manager and after indicating that I had emails of the store manager acknowledging the facts of the matter and stating that he was very sorry for what happen, the regional manager said that she wanted me to send her copies of the emails. I told her that the store manager had copies of everything. She told me that she would get back to me. This was Wednesday afternoon. That same evening the store manager called me to say that "because I was lead to believe that Apple would replace my laptop, they would do so. I was told to be be at the store around noon on the following day (Thursday) and to bring my laptop. I was told that they would replace it.
    When I got to the store on Thursday, the manager came up to me and shook my hand and said that he was sorry for all the trouble and inconvenience. He went on to say that before he could replace my laptop that I would have to sign a document saying that I agree that they were not responsible for anything that had happened in the past six days!!
    The fact is, that isn't true and they know it. I have the email to prove it. I didn't sign the document. the next day because I could no longer afford to lose money and clients I went into another Apple store and purchased in brand new system!
    The fact is that I believe that Apples products are far superior to PC products. I was told by some to never buy from Apple again and tell everyone that I know about my experiences with this particular store. All I want is for Apple to do the right thing! Just replace my Macbook Pro like they said they were going to do. They don't have to provide any software updates, just do the right thing and replace my machine!!
    Can anyone tell me if they have had a similar experience and if so, how it was resolved? Who in the corporate office can I talk to about this to get it resolved? Are there and Apple insiders out there that can help me resolve this situation? I would like to avoid having to take legal action if at all possible.
    I look forward to any help that you can provide.
    SydCam

    Apple Computer Customer Relations:
    1-512-674-2500

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