How do I get iCloud settings to accept new payment info?
Last evening at 6:54 I received this notification:
On 09/30/2014, we attempted to charge your account for your 20 GB iCloud storage plan, but there is still a problem with your payment information.
"No problem," I said to myself, "that's the card we just cancelled. I'll put a new one in tomorrow.
This morning I discovered that at 1:54am, 7 hours later and in the middle of the night, this came in:
We were unable to successfully bill your payment method. As a result, your 20 GB storage plan has been cancelled effective today and we will no longer bill your payment method.
As aggravating as that is, what's worse is that when I go to iPhone Settings | iCloud | Account | Payment it shows my credit card information but won't allow me to change it.
Anyone have any idea what's going on? I suspect it has something to do with the new iCloud Drive service and Yosemite/iOS8 sync, but....
UPDATE: Managed to update card by going to iTunes | Quick Links | Account and iPhone now shows correct card. But it still won't allow any changes from that iPhone, contrary to instructions at iCloud: View or change your iCloud payment information
Went through a similar iteration of this this morning. Was in the hospital when the email came out saying there was a payment problem. Found out this AM when I looked in my email and saw the cancellation of my 20GB account. Changed the payment info, bought the 20 GB plan...and after a couple of "chats" and phone calls to half-dozen people, was told that the change to 25GB plan was a promotion and since I didn't make it (payment issue), too bad. So.... guess I'm out 5GB. Too bad there wasn't something between the 20GB and the 200GB plans. A.r.g.h.h.h.
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