How do I get InCopy CC trial to open?

I have spent countless hours in the last two days troubleshooting on my own and with adobe tech support in India. After multiple remote logins, InCopy still will not open. It is downloaded but when I try to launch the application it bounces around in the dock briefly before "quitting unexpectedly". One person told me it was a font issue. The next person told me they couldn't help because trial versions aren't covered by tech support. So Adobe, why should I pay thousands of dollars per year to use your software if I can't even get a trial to work after two days of devoted troubleshooting WITH tech support?

Dave,
InDesign is the only other CC program I tried, and it works.
I tried a different user account and it didn't solve the problem. I haven't tried another computer, but the computer I've tried it on is the computer I need it on, so I'm not sure how that would help.
Any other suggestions?
Thank you!

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