How do i get into itunes when the when the software update screen is froze

I'm trying to get into my itunes but the screen for the software update is froze and says it's loading and it wont stop. You can use everything else except itunes.

would you like to download and update your phone
You posted in the MacBook forum so I thought you meant on your computer.
Connect your iPhone to your computer.
Launch iTunes. Select the iPhone under Devices.
Select the Summary tab.
Click: Check for Update

Similar Messages

  • How do I get into iTunes to access Netflix, when I get "iTunes unable to connect until time has been set", after submiting my password?

    How do I get into iTunes to access Netflix, when I get "iTunes unable to connect until time has been set", after submiting my password?

    You need to follow the instructions in this article that best apply to your situation:
    Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
    If you do not have a backup in either iCloud or iTunes, then you will have no way to retain the information on your device because you will have to restore it in order to access it again.
    Sorry,
    GB

  • HT1420 How can you get your iTunes music back when your iTunes Match expires & you no longer have access to the computer it ws stored on?

    How can you get your iTunes music back when your iTunes Match expires & you no longer have access to the computer it ws stored on?

    Try here:
    iTunes: Error 13019 during sync

  • How can i get into my daughters ipad when she cant remember the passcode

    how can i get into my daugters ipad when she cant remember the passcode

    You will need to restore your iPad from the same computer that you most recently synced to.
    Read this: http://support.apple.com/kb/ht1212
    If you can't do the restore then you will need to try recovery mode.
    Read this: http://support.apple.com/kb/ht1808

  • PC crashed and now using a different PC.  How do I get my iTunes library back from the failed PC on the PC being used now?

    PC crashed and now using a different PC.  How do I get my iTunes library back from the failed PC on the PC being used now?

    Extract the hard drive from the faulty computer and recover the library from it or see Recover your iTunes library from your iPod or iOS device. (At least one link in there may be useful even if you don't have such a device.)
    tt2

  • I Phone 4 how do I get iOS if I don't have Software Update under my General settings

    I Phone 4 how do I get iOS if I don't have Software Update under my General settings

    You can only due an OTA update if your on IOS 5 or higher.  If not connect your phone with itunes and itunes should read that your phone needs to be updated.  suggest doing a backup of your phone prior to updating.

  • I can't log into itunes store, app store or software update since installing mavericks....help please?

    Ever since downloading and installing Mavericks, I have been unable to use my apple id  on my Imac. I can't get into Itunes store, the App store or software update and it's driving me mad. Any ideas?
    When I try and do software update, it gives error -1712. It's an Imac with 3.1GHz i5 and 4GB Ram

    Hi Carolyn,
    tried that and it's the right ID, but when I go to Itunes and click on the store, it won't even access the store. If I try to sign in, it brings up the window, I put in my ID and hit enter.....it doesn't even change to my ID, just stays as 'sign in'
    When I try and open the app store or software update, nothing appears in the app store window. It's like those particular apps aren't connecting to the internet. Don't use Safari, so don't know if that's affected, but Chrome and Firefox are fine.

  • HT1414 How can I get into my iPod Touch when its disabled because I forgot the password?

    Hi,
    My name is Amanda Davis and my daughter, Sydney Davis, got an iPod Touch. A few days ago, she changed her password to what she thought was her name, but instead she changed to something else and she can't get into it. She tried to put her password in it and it locked her out every single time. Now it is disabled.

    1: Connect the device to your computer and open iTunes.
    2: If the device appears in iTunes, select and click Restore on the Summary pane.
    3: If the device doesn't appear in iTunes, try using the steps in this article to force the device into recovery mode.

  • HT4061 how do i get into my iphone 4 when i have forgotten the password?

    I have locked my iphone 4 and cannot unlock it for i have forgot my password. I am asking for help on how i can unlock it again. i have tried asking frineds and they don't know, ither my parents. please help...

    Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions
    A
    1. iOS- Forgotten passcode or device disabled after entering wrong passcode
    2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
    3. Restoring iPod touch after forgotten passcode
    4. What to Do If You've Forgotten Your iPhone's Passcode
    5. iOS- Understanding passcodes
    6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
    7. iOS - Unable to update or restore
    Forgotten Restrictions Passcode Help
                iPad,iPod,iPod Touch Recovery Mode
    You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
    You can restore from a backup if you have one from BEFORE you set the restrictions passcode.
    Also, see iTunes- Restoring iOS software.

  • How do i get into my ipod touch when forgoten password

    i cant get into my ipod because i forgotmy password but my ipod wount show up on itunes please help me fix it thank u

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen                         
    If recovery mode does not work try DFU mode.                        
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        
    For how to restore:
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: Back up and restore your iOS device with iCloud or iTunes       
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
    You can redownload most iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store        
    If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.

  • HT4527 How can I get my itunes music to play the entire song?

    After My hard drive crashed and burned it was replaced with a new Hard drive.  I restored my itunes folder from my external back up drive. when I go into itunes all of my music appears and most of it plays. However, my older purchases  will only play a few bars of music and then it skips to the next song.  There are no error messages or "!" to indicate what is happening.  I've deauthorized both of my computers and reauthorized the one with the new drive, but no improvement.  How can I fix this?

    ldarst55 wrote:
    I have a new ipad and I need to get all of my music loaded.  However, I cant sync it to a computer.
    Where is your music?
    Why can't you sync the iPad to your computer?

  • TS2388 My iPad says cannot get inti iTunes.  How do I get into iTunes on iPad?

    When I try to update my apps and enter my apple I'd I am told cannot go into iTunes why?

    I hope someone answers you robin, because I logged on to this site and set up an account to find out the answer to that very question.

  • HT6154 Need help!! Got a new phone, was able to download info from the old phone and set up iCloud but now i want to use the old phone as an 'iPod' just for music, when i get into iTunes it now says the old phone is in restoration mode and to restore iPho

    Do I restore the old phone? What should I do?

    it now says the old phone is in restoration mode and to restore iPhone.
    Hmmm...
    That's a doozy. I'll have to think on that for a bit.
    Quite perplexing indeed. A quandary you could say.
    Not really sure what you could try...
    Have you tried anything yet?

  • How can I get my ITunes library back to the way it was

    I just downloaded the new ITunes and I do not like the set up, is there a way to go back and have the layout as it was before?

    Yarule wrote:
    My original hard drive I now use as a data drive. I copied evrything that was in my user folder to an external harddrive,
    That's does nothing to set OS X to use that folder as your home folder.
    For iTunes, hold Option, laucnh iTunes, select Choose library... and select the iTunes folder on the external.
    To set OS X to use the Home folder on the external, see this -> http://chris.pirillo.com/how-to-move-the-home-folder-in-os-x-and-why/
    and post in this forum -> https://discussions.apple.com/community/mac_os/os_x_mountain_lion

  • How do I get into a disabled phone If the code has been forgotten?

    My son changed his code to keep his brother out, and either enteres it wrong or is remembering it incorrectly.
    I have never had to deal with this before and I'm not sure what to do.
    He tried multiple codes and is now locked out for 60 minutes.
    How many times can you even try?
    The device is a new iphone 5 and hasn;t yet been synced to itunes.
    What's next?
    Thanks
    Jen

    http://support.apple.com/kb/ht1212

Maybe you are looking for