How do I get iTunes to allow me to restore iPhone files from backup?

My iPhone 5 was previously backed up via iTunes to my laptop running OS 10.8.4. However, the File | Devices | Restore option in iTunes is grayed out (AAARGH!). Moreover, I cannot figure out where the backup file is stored on my laptop. I need to pull back a video that was accidentally deleted.
Any ideas?

To restore from back up try the steps in the article below apart from the one you already tried:
http://support.apple.com/kb/ht1766
Also to check for a back up you can do this two ways:
- iTunes>Preferences>Devices>Device Backups
Or
Mac: ~/Library/Application Support/MobileSync/Backup/

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