How do i get itunes to recognize my device
how do i get itunes to recognize my device
Hello there,
It sounds like your iPod Nano is not seen in iTunes. I recommend the troubleshooting steps from the article named:
iPod not recognized in My Computer and in iTunes for Windows
http://support.apple.com/kb/ts1369
Here is an overview of the troubleshooting to be done:
1. Start with the iPod Troubleshooting Assistant
If you haven't already done so, use the iPod Troubleshooting Assistant that applies to your iPod. This will often solve your issue.
If you're still experiencing the issue after going through each of the steps in the assistant, continue with the steps below in this article. The most likely solutions are listed below (for both USB and FireWire (IEEE 1394) iPod connections). Check each section starting from the top of the list to see if that is what's keeping your iPod from appearing.
Note: To determine if your iPod syncs via USB or FireWire, check the table in the Additional Information section below.
2. If your iPod displays an exclamation point folder or sad iPod icon
3. Charge the iPod and make sure it is getting power
4. Secure the iPod's connections
5. Disconnect other USB Devices
6. Determine whether your iPod's cable functions properly
7. Place the iPod into Disk Mode
8. Determine which format the iPod is in
9. Verify that USB drivers are installed
10. Determine if Windows confuses iPod with a network drive
11. Determine if third-party software may be causing conflicts
12. Reinstall iTunes
13. Make sure FireWire card is a WHQL-certified IEEE 1394 card
14. Check for a conflict in the FireWire chain
15. Determine if there may be an issue with your computer
16. Your iPod needs service
If the issue persists, try uninstalling iTunes and its associated apps with this article named:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/ht1923
Thank you for using Apple Support Communities.
All the best,
Sterling
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Here are some troubleshooting steps that I would recommend going through when a device is not recognized in iTunes.
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