How do i get itunes to recognize my new iphone

I just purchased iPhone 4.  I activated it online using AT&T. However, when I connected to iTunes, it was not recognized.  I followed the steps on the troubleshooting page, but none of the steps worked.  Has anyone else experienced this? If so, how was your issue resolved?

have you tried to reboot the computer
and disconnect other usb devices
and made sure all the apple services are running without problems

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