How do I get Mac Help to work?

The Mac Help window opens, but when I click on the catagories nothing happens. Had this problem in the past and a mac tech told me to delete the com.apple.helpful folder(in the caches folder, in the library folder, in my folder, in the finder). this has worked previously, along with emptying the cache in AOL. Now it doesn't. I just switched to a new internet server, and still have AOL on my computer. I am in the process of switching over and just discovered Mac Help not working while using my new internet server-AOL isn't hooked up.
How can I fix this?

Try reading through Dr. Smoke's FAQ:
Troubleshooting Help Viewer

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