How do I get MSI to Send a New BIOS Chip? (EOM)

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Hi Curbstone -
If you are in the United States, call their technical support number at (626) 581-3001.  You'll have the best luck if you get through to a live person.  My personal experience at getting a new BIOS chip out of their California Technical Support office was that voice mail messages left at technical support result in no response, e-mail message result in no response, faxed in problem report forms result in no response.  When the line was personally answered, I had a new BIOS chip in hand three business days later, free of charge.
If you are elsewhere in the world, click on the Contact Us link at http://www.msi.com.tw .
Another option is to link to http://www.badflash.com and request they send you a replacement BIOS chip.  Cost is US$20 plus shipping.  It may be necessary to e-mail them the BIOS you wish to have flashed.
The following assumes that you have a K7N420 Pro board (you don't have a sig line to tell otherwise...):
If you know someone with an EPROM burner (or are friendly with a local electronics or computer store that has one) you can download the BIOS image of your choice and have it burned onto a new chip.  The chip is either a Winbond 49F002UP12B or a SST 49LF020. The chip is a Plastic Leaded Chip Carrier (or PLCC) module. Shouldn't cost too much (maybe US$10 - 20).  You can pull the PLCC module from your board carefully using a small jewelers screwdriver or use a PLCC Chip Puller from Radio Shack - part # 276-2101 (about US$8.).
Jef

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