How do I get my contract free iPhone unlocked from the first network it was connected to?

My husband bought me an iPhone 5 from Carphonewarehouse Wharehouse which was contract free. I then signed up for a sim only contract from EE but was miss sold a service which they do not provide so I have now cancelled that contract. When trying to buy another sim from another provider, the phone is locked to the EE network for which they say I have to contact Apple directly to have the phone unlocked? I have been back and forth on this one and it seems now that my wonderful Xmas present is rendered useless....because it seems that it cannot be unlocked! Does anyone have any ideas how I can solve this?
Apple can you help because I have no idea where to turn to now?

Apple has a extensive list of every iPhone that was made and each phone has its own number. On each number is a code that locks the phone to the service provider. The only way that Apple can change the code to your phone is if it is authorized by the service provider. So you will have to go back to EE and ask them to unlock your phone, and this will probably have an accompanying fee for unlocking as most providers do.
The strange thing is that you bought your iPhone unlocked and it managed to become locked during this process. You should have just been able to put a sim card in from one company and then just put another in from a different without any issues.
When dealing with EE make sure to raise that point if they try to charge you with an unlocking fee.
Unfortunately Apple is not in a position that can help you, they will probably tell you to call your service provider.

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