How do I get my draw cloud tool to activated ?

Can anyone help me get my draw cloud tool to activate? I have a license's version of Adobe Acrobat Pro

What context are you attempting to use it? Are you in Standalone Acrobat? If yes, then
1. Go to Edit>Preferences>General
2. Set the Touch Mode to NEVER
3. Click OK
Now you should be good to go.

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http://support.apple.com/kb/PH2617?viewlocale=en_US
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In desperation, I have turned to this forum for help.
Do you know how to make it work?
Do you know how to get Adobe to take you seriously?
Who should I complain to, such that my situation is taken seriously?
I get the impression that there are some issues with the new cloud activation software. I've certainly had some funnies over the past couple of months, but this is the first time I've been permanently locked out of software that I have paid for.
Yes, perhaps I was naive in hitting continue so many times, but I was only doing what the software suggested, and not breaking any licensing rules.
Help!
p.s. if you're an Adobe employee, my case number is #0183343577 (and please note that your colleage incorrectly recorded this as a MC 5.5 issue)

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I am screaming and pulling my hair out right now! The last six months with Adobe has been a nightmare.
Once again I am completely locked out of Creative Cloud and cannot use the apps even though my automatic monthly deduction for payment was just made a couple of days ago. Creative Cloud continues to reset itself to the trial version which runs out in 30 days and after that I am locked out once again.
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I cannot use the product I have paid for!
Please help!

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