How do I get my hardware upgrade back?

I had a nightmare situationtoday. I told the salesperson at the Apple store I was going to pay cash, buthe charged debit, and instead of changing the payment option he just cancelledto phone to charge it again. HOWEVER when he went to charge it again, he hadalready activated the 4S in the box, and deactivated my phone. But I couldn'tpay for it because I could not use my card.
It turns out that the applestore employee upgraded my phone, only to revert it back to my OLD 3GS on a NEW2 YEAR CONTRACT, without any device upgrade! (getting the new iPhone was partof the contract) So I went to see the manager and demanded my upgrade be rolledback, and he said I needed to contact AT&T. After an hour on the phone withCustomer support, I was told that apple had to recall the upgrade. The managercalled the person on customer support a liar, so I went to the AT&T outletand I was told the apple store manager was wrong and he HAD to undo the"upgrade". So now it's just a huge back and forth.
Question is:
How do I rollback my"upgrade" so I can actually upgrade my phone to a new one?
Is it even legal to charge adevice upgrade without even getting a new device? (My AT&T account shows me having an iPhone 4S but I never get one)

I think AT&T does this by using something like the sim card or network signals or whatever to determine what phone you hae (although I have no idea for sure so please don't yell if I am wrong ).
As for the upgrade, what probably happened was when you began your purchase at the store, it got far enough to process the upgrade (but not the puchase) on AT&Ts end. So from what you have mentioned, it seems it is AT&Ts problem, not Apple's. AT&T is the only one who has access to your upgrade information and is the only one authorized to change it. Unfortunately, AT&T doesn't have the best customer servcie reps and your experience with them will vary. So, either do what I suggested above or just keep trying AT&T until you get a good rep. I know it is frustrating, but it will get sorted out. Good luck.

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