How do I get my MacBook pro to the depot for repair?
MacBook has keyboard problems. How do I send it to the depot for repair? Telephone support gave me an address depot.info.apple.com but that just swing me back to the express lane for advice.
Thanks for your help,
Cx
The way it has worked for me in the past was
1. call Applecare
2. once they decide it needed to be sent in for service, they arrange with their shipper to have a box dropped off (used to be Airborne express, not sure who they use now)
3. shipper drops off box with all packing material (tape, foam, instructions) and a shipping lable.
aside - back up your hard drive!! Apple will not contact you if anything they do involves reinstalling the OS and wiping the drive to do it - it is entirely up to you to safe guard your data BEFORE sending it off to Apple. Also might want to de-authorizse the machine in iTunes incase any hardware repairs change the hardware ID of the machine and you have to use another authorization when you get it back to get iTunes to recognize it.
4. user packs up machine, calls shipper to arrange a pickup
5. shipper picks up box - off to Apple, repaired and returned
These were for in-warranty (or AppleCare extended period) repairs. I think if out of warranty, they require a credit card number to charge the shipping to.
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