How do I get my media replaced if it fails to play?

I purcahse a movie through iTunes and it worked fine for a few months.  Now when I hit play it acts like it is going to play (the screen comes up like it did) but it will not play.  The file is right where it should be, the hard drive works fine (all other medai on it is accessable) but this one movie will not play.  Ther are no error messages or anything to indicate trouble.  It just sits on the 0:0:00 time marker and never plays.  What do I do... How do I get a new copy of it from iTunes?

update:  It plays on the new iphone, but not the PC.  It played on the PC before and the problem started (three days ago) before I bought the iphone (today).

Similar Messages

  • HT4993 How can i get my phone replaced if it is broken

    my screen cracked.. how do i get my phone replaced
    i bought the applecare warrenty

    You will have to buy an out of warranty replcement.
    You can do this at an Apple Soter or by Mail.
    Out-of-Warranty Service
    If you own an iPhone that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will service your iPhone for the Out-of-Warranty Service fee listed below.
    iPhone model
    Out-of-Warranty Service
    iPhone 4S
    $199
    iPhone 4, iPhone 3GS,
    iPhone 3G, Original iPhone
    $149
    A $6.95 shipping fee will be added if you arrange service online or by calling Apple Technical Support. All fees are in U.S. dollars and are subject to local tax. "
    http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipho ne

  • How can I get an ipod replacement dock on my Ilive it188b or have it repaired?

    The ipod dock on my Ilive  it188b stopped working and doesn't play or charge my compatible ipod which works on my other stereo. Everything else on the stereo works fine. I contacted the company and they would not sell me a replacement dock because of their agreement with Apple. How can I get an ipod replacement dock on my Ilive it188b or have it repaired? I have checked locally, and the electronics hospital reapair place will not work on it. Is my only option to try and sell it on craigslist or ebay?

    You can arrange online service here.
    Service request.
    If it's busted, you get a replacement.

  • My iCal for Mountain Lion got corrupted. how do I get a good replacement?

    QUESTION
    Setting up iCal Tweaks on Mountain Lion OSX my iCal software became corrupted and unusalble. How can I get a good replacement of iCal?

    Mountain Lion does not come with iCal, if you mean "How can I get a good replacement of iCal Calendar?
    Reinstall 10.8.2 from your recovery partition.

  • How can I get rid of the display of the last played music-title

    How can I get rid of the display of the last played music-title
    When playing a music-title the name of the title and it's progress is displayed in the box at the top of iTunes, even if the music is already stopped or ended. This display is impeding f.i. when copying music-albums to iPhones and watching the progress. Can anyone tell me please how to make the display of the last played music-title disappear?
    Thank you very much in advance.
    Hans M

    OK, thank you very much, fiend.
    However: Since yesterday afternoon my e-mail-acount is being flooded with 50+ e-mails every few hours which are not at all related to my question. I'm copying the properties of one e-mail as a sample. Could you please organize this flood to stop or tell me what to do?
    Thank you very much!
    Hans M
    Return-Path: <[email protected]>
    Delivered-To: [email protected]
    Received: (qmail 11232 invoked from network); 2 Jan 2014 21:38:42 -0000
    Received: from unknown ([172.18.1.109])
              by mailbox11.aon.at (qmail-ldap-1.03) with QMQP; 2 Jan 2014 21:38:42 -0000
    Delivered-To: CLUSTERHOST smarthub76.res.a1.net [email protected]
    Received: (qmail 9065 invoked from network); 2 Jan 2014 21:38:41 -0000
    X-Spam-Checker-Version: SpamAssassin 3.2.0 (2007-05-01) on
    WARSBL504.highway.telekom.at
    X-Spam-Level:
    Received: from redstreak.apple.com (HELO bz.apple.com) ([17.151.62.54])
              (envelope-sender <[email protected]>)
              by smarthub76.res.a1.net (qmail-ldap-1.03) with RC4-MD5 encrypted SMTP
              for <[email protected]>; 2 Jan 2014 21:38:41 -0000
    X-A1Mail-Track-Id: 1388698720:8973:smarthub76:17.151.62.54:1
    Received: from nwk-jivep-lapp04.corp.apple.com ([17.34.26.3])
    by bz.apple.com (Oracle Communications Messaging Server 7u4-23.01(7.0.4.23.0)
    64bit (built Aug 10 2011)) with ESMTP id <[email protected]> for
    [email protected]; Thu, 02 Jan 2014 13:38:40 -0800 (PST)
    Date: Thu, 02 Jan 2014 13:38:39 -0800
    From: Apple Support Communities Updates <[email protected]>
    Reply-to: discussions-replies <[email protected]>
    To: Hans M <[email protected]>
    In-reply-to:
    <2-24330225-3-6714313-1388532858380-2-24354104-3-1039882-1388697859204.jivesbs.ji vemailuser@https://discussions.apple.com/>
    References:
    <2-24330225-3-6714313-1388532858380.jivesbs.jivemailuser@https://discussions.appl e.com/>
    <2-24330225-3-6714313-1388532858380-2-24353958-3-6714313-1388696827692.jivesbs.ji vemailuser@https://discussions.apple.com/>
    <2-24330225-3-6714313-1388532858380-2-24354104-3-1039882-1388697859204.jivesbs.ji vemailuser@https://discussions.apple.com/>
    Subject: [iTunes for Windows] - Re: Cannot follow these instructions
    "Where are my iTunes files located?" [7h40p2-20wvf-ehzw3]
    MIME-version: 1.0
    Content-type: multipart/mixed;
    boundary="----=_Part_577492_1482299802.1388698719437"
    Auto-submitted: yes
    Content-disposition: inline

  • How can I get a fullscreen version of my iMovie to play for friends?

    I have uploaded my 8 minute iMovie 08 to my .mac site. When I send the link to friends, they see the movie play in a very small window. It also is fuzzy and unfocused. How can I get a fullscreen version of my iMovie to play for friends? Also the volume of the segment is very low even though when I made it it played normally.

    Suggest that you cross-post in the iMovie '08 Forums.

  • How can I get dock connector to turn off on air play. There is no longer a choice for sound to be displayed on iPad. I do not own outside speakers. Have already reset. Thanks

    How can I get dock connector to turn off on air play. There is no longer a choice for sound to be displayed on iPad. I do not own outside speakers. Have already reset. Thanks

    Slow, intermittent.  Sometimes bootable sometime not. Odd behavior.
    Sounds to me like a classic case of your HD failing.
    Your SMART status may still show verified, with no errors on the Apple Hardware Test, Disk Utility shows no problems on Disk Repair-  this is of no help.
    I trust you have a good back-up and a bootable clone.
    http://eshop.macsales.com/shop/hard-drives/2.5-Notebook/

  • How can i get itunes to quit skipping to the currently playing song when i'm working on the library somewhere else?

    how can i get itunes to quit skipping to the currently playing song when i'm working on the library somewhere else?

    You might be able to achieve what you want by using Party Shuffle. Set the source for Party Shuffle to be the playlist you want to listen to or add the tracks you want to listen to by control clicking on them and selecting Add to Party Shuffle. Once everything is in Party Shuffle, you can rearrange them to your satisfaction. As the songs are played, they'll roll off the queue. You can quit iTunes and even when you restart, all your songs will be there, in the order you want, waiting for you to hit play.

  • TS1424 How do u get a refund when the app fails to work and the app knows it but keeps charging???

    How do I get a refund when an app fails and the company knows it but still charges you?

    Go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store.
    Regards.

  • How do I get my home movies and avi files to play on my ipad 3?

    How do I get my home movies and avi files to play on my ipad 3?

    1) Download a third party player on the iPad, such as avplayerhd or cinexplayer. Search app store for AVI and read some reviews.
    2) Convert the files in a program such as handbrake, mpegstreamclip on the pc and import them.
    3) Download air video from the app store, install the server software on the pc and stream away.
    Take your pick.

  • How can I get Apple to replace my rev a with isight imac?

    I'm on my second major repair of my Imac rev a in less than a year. So many horror stories here. How hard is it to get Apple to replace my computer with one that one break down all the time? Any advice would be helpful.
    Roxie

    I am currently trying my hardest to get a replacement machine. I have had several repairs on my iMac, (6 trips to the apple store!!) but they have told me that my repairs were not major enough to warrant a new machine. I am sending letters and documentation to as many people in customer relations as possible.
    Right now my computer is getting repaired. Again.
    Good luck.

  • How can I get video media .MOD into Premiere El. 9?

    Videos from my Canon 7d camera and from my Canon ADCHD camcorder (both SD cards) are .MOD files. I open Premiere Elements 9 and click GET MEDIA and it won't recognize the files. It says it cannot open the videos because:
    "your system does not have the required compression/decompression codec installed."
    When I bought this software a service rep assured me that it would take .MOD files. Why weren't these codecs installed with the program? How can I get these videos to work with Premiere Elements 9?

    First, I apologize - I meant .MOV files, not .MOD files. I did download the Quick Time update. Then other problems arose:
    Per an e-mail from a forum member, I downloaded an update of QuickTime, which should let me open .MOV files.
    Inserted an SD memory card from my Canon camcorder. I selected FLASH, ADCHD...  Then GET MEDIA.
    Thumbnails appeared labeled MOV001.MOD and ascending numerical order. Then Premiere stopped working and a message appeared: 
    There is no disk in the drive. Please insert a disk into drive\device\Harddisk1\DR1
    So I must have picked the wrong device category?
    I couldn't close the error message or the software so used the Task Manager to get out of it.
    After a couple more tries I gave up.
    Then I tried my DSLR Canon 7d CF memory card. Selected NEW FILE. Clicked on "edit settings" and chose DSLR > GET MEDIA. The downloader began. Up came another message.
    Download failed because the files are TOO LARGE.
    These are CR2 (RAW) PHOTOS. Do I have to change the format to .jpg or .psd in Photoshop Elements first?
    Any suggestions?

  • How do I get an XSKey replaced?

    How do I get a replacement for a defective XSKey?

    ukjonnyboy wrote:
    Thanks for all the replies.
    Hi if they put a second line in would they lay a new cable to the property, if so I will get this done.
    The pole is directly outside my house and the ali cable goes down the pole and then underground to my property. Round 40 foot away.
    It was the Openreach engineer who told me it was an original Ali cable from the top of the pole into my property, so I only have his word for it.
    Thanks again.
    How did this pan out?  It's what I need too.  
    One of the things I'd like to know about ordering a new line is can one ensure that they pull copper and not reuse spare aluminium.
    Seph
    My advice is at your risk.

  • How do I get Apple to replace my iPod?

    So I took my iPod Touch 4g in to the Apple store to have it replaced today, becuase I've noticed it's noticably slower than my friends' and crashes all the time, but when I asked them about it, they said they couldn't help me because the screen was cracked! Yet even when I explained the problem we present before the cracked screen (which was caused by some dumb kid taking it and dropping it at school), they told me to restore it for the fifth time.
    How do I convince them to replace the faulty iPod?

    It doesn't matter if the device was acting up before it was cracked. Any sign of a break or crack or 'abuse' or 'neglect' and they will most likely deny replacement on that fact alone.
    The most you might be able to get is to get it as an 'out of warranty' repair, which starts at $99 and goes up.
    there is no such thing as benefit of hte doubt with any sign of physical damage.

  • How can i get windows media player

    I need to get windows media player? Any apps or sites I can use.

    Hello, you could use mac media player insted windows media player
    http://www.macblurayplayer.com/mac-media-player.ht
    or
    try "VLC for mac" this will play all type of videos

Maybe you are looking for