How do i get my money back for a purchase i regret

On 10/10/12 I made a purchase accedentilly. the reason for this is because my baby brother was playing Bike race free and bought to other versions with no intention.

The rules of the iTunes Store state that all sales are final.  If you feel that there were extenuating circumstances, you can try your luck at requesting an exception, by contacting iTunes Customer Service.

Similar Messages

  • How can I get my money back for cancellation purchase in the Apple Store HK?

    I bought for my friends in Hong Kong Apple Store speakers for iPhone, but my order was canceled because they could not deliver it the following address. I place an order on March 1, is now March 13, the money was never returned to my credit card. I live in Russia and I can not call in Hong Kong, and I do not know the e-mail technical support for Apple in Hong Kong. Tell me what can I do?
    My Web Order Number: W210310695
    My Sales Order Number: 7237283621

    Here's a link to a procedure:
    http://www.ehow.com/how_5590751_refund-itunes.html

  • How do I get my money back for the purchase of an application by my daughter(5yrs old) for £69.99! Have tried customer support help line and was directed to express lane to report problem, express lane will not work......any advice?

    My 5 year old daughter asked me to download a free app, tap pet store.  THis I did and then she immediately downloaded the pocket gem upgrade costing
    £69.99!!!
    I have tried the customer support help line (35minute wait) then directed to express lane to report issue.  Express lane keeps informing me that it cannot send the report.......getting very frustrated any suggestions?
    Thanks
    Ed

    Sorry, but according to Apple, iTunes Store: All Sales Are Final
    You can avoid accidental purchases.
    From the iTunes menu bar click iTunes / Preferences then select the Parental tab.
    Select:  iTunes Store
    Click OK.

  • How do i get my money back for that song??

    What if i tried to buy a song, but it wouldn't go through. It said " We are unaable to process your request right now. Please try again later." So i tried it again and it went through and then it said that i bought the song twice. But it wouldn't go through the first time. So how do i get my money back for that song?
    Please answer me!
    --Much love

    If you still wanted the song you could:
    Open iTunes...
    Click the "Store" menu at the top ->
    Find "Check for purchases".
    Hopefully it will find the songs you were trying to download and it will finish downloading them without you having to pay again.
    Hope this helps!

  • I bought an audio book on iTunes and it charged me for two of the same book and downloaded two.  How do I get my money back for one of them?

    I purchased an audio book on iTunes store and was charged for two and downloaded two of the same book.  How do I get my money back for the second one?

    Try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    Note that audiobooks are currently a one-time only download from the store, so you may want to take a backup copy of it

  • HT2404 how do you get your money back for software that does not perform as advertised?

    how do you get your money back for software that does not perform as advertised?  I purchased the batch coverter to watch .swf video which it states it supports, but it will not open the files and I want my money back!!!!!

    tell Apple.  http://www.apple.com/feedback/
    iTunes Store Terms and Conditions specifically states: All sales and rentals of products are final.

  • I was double charged for a purchase i made. How do i get my money back for the second charge?

    How do i get my money back for something the app store double charged me for?

    Hey M_Hoag,
    It would be best to report an issue with your purchase. The following resource outlines how to do so:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/HT1933
    Thanks,
    Matt M.

  • HT1977 How do i get my money back for an app if it doesn't work?

    How do i get my money back for an app if it doesn't work?

    With every purchase you'll receive an email confirmatiom. There is a link: "Report Problem". Use it.

  • How do I get my money back for an App I bought yesterday that has crashed?

    How do I get my money back for an App I bought yesterday that has crashed?

    Where did you buy this app?  If it was a Mac App Store app, which one was it?  If it was a third party app you will have to approach the developer and / or the seller.

  • HT1725 How can I get my money back for a tv show that didn't download??

    I tried to download a tv show for my son (I have done it several times with no problems) but this time iTunes took my 1.99 and didn't download my show! How do I get my money back? My iTunes on my laptop is JACKED UP! It worked right for awhile an then stopped connecting to the store. I had someone restore it and it still won't work! So I can't look up my purchased apps. Thanks for any help!

    This might be able to help with the iTunes Store connection problem -> iTunes: Advanced iTunes Store troubleshooting
    Most of the time, it's just going to be the security software causing the problem.
    To get a refund, contact Apple with Express Lane.

  • HT3702 I accidentally purchesed two of the same books, how do i get the money back for one of them?

    I accidentally purched the same book twice, just wondering how i get the money back for one of them..

    You can try and get a refund... Contact iTunes Store Customer Service:
    Apple - Support - iTunes Store - Contact Us
    ( But it is stated that all Sales are Final...)

  • TS1424 how do i get my money back for an app that just does not work

    could anyone tell me how do i get my money back, i got an app from the store and it just keeps going to the Error 404 page.

    You've visited the developer's website and tried contacting them (there should be a link on the app's description page in the store) ? If you have and you haven't got anywhere with them the you can try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that app and use the 'Report a Problem' link.

  • Is the only way to get your money back for unauthorised purchases to go thru the lengthy email customer support process?

    I want my money back and I want it now. Why doesn't apple have a phone number for urgent account problems? i got an overdrawn fee from my bank, I checked the transactions and found apple iTunes charged me 11 times in one day with the total amount being over $170.00!!!!! The only purchases I made that day were a few $1.29 inapp purchases. How do I get my money back??? And why don't they have a phone number you can contact. This is an urgent problem because not only have they charged me over $170 & Ive got a $30 overdrawn fee there are MORE transactions from apple on my bank account that are "pending". These transactions are of a similar amount & they are not for anything I have purchased! i have been forced to cancel my credit card to stop apple from doing anymore but I want my money back!

    Thanks but unfortunately I don't have that option (I'm im Australia) so this will be day 8 that apple have my money without authorisation. The amount has now increased due to the transactions that were pending prior to me cancelling my credit card. The total is now over $300 including the overdrawn fee. It is beyond comprehension that a company the size of apple doesn't have a *real* customer service dept that handle these types of *real* problems immediately via phone contact but I guess that's the point isn't it? If we want to use the apps they provide thru their services and devices we have no choice but to put up with their primitive third world service. I sent them an email via the link you provided 4 days ago. There is no excuse for me to be STILL waiting for this problem to be resolved - none whatsoever, it is disgusting. Thanks for responding I had a feeling that was the only way to get this resolved, only it is so unbelievable I had to make sure.

  • How do you get your money back for a ap gift card thats bunk.

    I bought an app card as i,m visiting the states for a few months, But my store country is Canada. If I try to change countries Im warned I will loose my magazine descriptions.  even if I put in my address while here it says my banking info must be from States,  this is totally frustrating that there was no warning on the sales area.  50 bucks is a lot for a pensioner.   is there a way to this to get my money back or use the card?

    Contact iTune Support
    https://ssl.apple.com/emea/support/itunes/contact.html

  • HT204088 How do I get my money back on a purchase I just made. The app I downloaded doesn't work for my iPhone

    I downloaded an app that does not work for my phone so how can I get my phone back if it is possible

    Hey The Golfer77!
    Use the information in the following article to help you report an issue with your purchase:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/ht1933
    Thanks for being a part of the Apple Support Communities!
    Regards,
    Braden

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