How do I get my money back for two charges that I did not get?

I was playing super dynamite fishing on my iPad (on my iPhone now cause no more internet on my way to work) and I tried to purchase an money pack for $7.99. I got an error message saying that the app was from another iTunes account and I had to sign in with that one. I signed in with my sons account, and tried again but got the same message. I signed back into my account, deleted the app and downloaded it again. Now the game has started all over and my credit card has been charged 2x yet I do not have anything but a bill to show for it... Please help. I just want to either get money back or get the in app purchase that I was trying to pay for and did not receive. Thanks in advance.

Contact iTunes Support: https://getsupport.apple.com/Issues.action

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