How do i get my money back when i bought an app i don't want

how do i get my money back when i bought an app i don't want?

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What can I do to get my money back when I bought an App that doesn't work

Is There some kind of recourse or way of getting my money back for an App that Imdownloaded that just plaindoesn't work correctly.
I was a ble to write a review that it doesn't work but honestly I'd like top get my money back.
Any advice please.

Hi Andy,
I have had experienced this more than a couple of times with purchases from the App Store.
Your product should have a support link, either on their web page or under Help. Go to there and submit a message about the fault you experience and the company should get back to you relatively quickly (not Apple, but the vendor).
I live in Australia and after purchasing my third app that didn't work I submitted a help request and in the end the company (after I sent a copy of the App Store receipt) issued me with a serial number I could use and downloaded the product from their website. This only took two days - not bad considering time diff (company was in US). Support person was very helpful.
Trust me, they want your business. If you experience a problem, chances are others are too.
I no longer purchase apps from the App Store without trialling them first. Since there are no trial apps on App store, I always go to vendors website.
While I understand Apple is not responsible for the third party apps found in the App Store, the duds that are in there sure are breeding a lot of frustration for Mac users.
Side note - my sister recently purchased Norton Antivirus for Mac - after trying to get it to open the activation window so I could enter the Product Key (for two days!) we are now in the process of getting our money back from Symantec. While you may not have any luck with the App Store, you may find you have luck with the actual vendor (software producer), get onto their tech support and you may be pleasantly surprised.

How do I get my money back when I talk to people who run me in circles? (for their amusement)

How do I get my money back? I tried to buy a phone from Verizon over the phone. They sent me a refurbished phone (without my knowledge) that allowed me to activate a pay as you go account. Then the phone would not open, so I could not use the account. I immediately contacted the number provided in the box and after a couple of hours I finally was able to get the helper to do a 14 day refund deal. I told him I was unhappy because I got a phone that did not work and wanted to quit the account and get a refund. Now it is going on a month later (tomorrow will be a month) and I still cannot get my money back. Although I have been informed that...
1) my money was posted to my account of the card I payed with. (lie)
2) Although I was assured that they had received my returned phone, another person informed me that there is no record of the phone being returned. (lie)
3) I was informed that there is no record of me paying with a credit card. (lie)
Does anyone know how to contact someone that can be truthful and help me?

Contact the credit card company and have them do a charge back.
Tell them the device was not new, and it was broken on receipt, tell them you cancelled the service and that you want your money back.
They will reverse the charge
The return phone not received scam is quite often posted here. Just search the forum. All you need is a tracking receipt to show it was given to the post office, or even scanned any place along the way and you are not liable.
Small claims court just loves these cases.
Good Luck

How do I get my money back from an app that won't work

How do I get my money back? I bought an app upgrade and it doesn't work I spent a good amount on it and I want it back!!! Every time I call apple I get the run around from them!!!!!

Contact the developer.

TS1702 I cannot contact the vendor the link page is false, how do i get my money back the app doesnt work

I bought igtalk pro in good faith but it doesnt work, i cannot see any incomming messages and when i click the links the app crashes. When you try to "report a problem" the page is all about photos and solitare and no thing even in english its a jappanise or chinese site. how do i get my money back when i went through to i tunes it said contact vendor, well i cant as no links to vendor.
Thanks in advance.

When you say that you went through iTunes do you mean the 'report a problem' link from your purchase history, and on that did you say that you couldn't find any support from the developer ? If not then you could try that : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that app and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

HT4098 How do I get my money back. I don't want it to continue until January

How do I get my money back for marjor league baseball. I won't want it to continue until January.

All purchases are considered final (and it probably says on the app's description page that refunds aren't given for subscriptions already paid), but you can try contacting iTunes support and see if they will credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I bought music on my ipod. When i downloaded the exact same music on my computer it asked to download for free and it still made me pay. How do i get my money back?

I bought music on my ipod. When i downloaded it the exact same music on my computer i asked if i want to download it for free. I said yes and clicked download and it still made me pay. How do i get my money back?

Is your "home computer" the same as your laptop or are these two different machines?

HT201359 When you have been charged twice for same item, how do you get your money back?

When you have been charged twice for same item, how do you get your money back?

Morning Domangere,
Thanks for using Apple Support Communities.
Following this article refund will be an option.
For more information on this, take a look at this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Best of luck,
Mario

HT4098 How can I get my money back from app store when I did not renew my app

I didn't not renew the app that I never really use and now the apple store charge me from my card. How can I get my money back and what number I should call because I totally lost at apple store and don't know what to do. This is really frustrated that apple have this kind of customer service... could someone help?

These are user-to-user forums, they are not monitored by Apple (there are too many forums/threads/messages for that to happen).
If the apps aren't working as described in the store then you could the report a problem link from your purchase history : http://support.apple.com/kb/HT1933

HT5622 Charged when I bought a free app? I bought a free app(Documents by Readdle) for free. In my account I had 6.37 but now I have 3.19!! I don't understand why because it was a free app? What do I do and how do I get my money back?

I bought a free app(Documents by Readdle) for free. In my account I had $6.37 but now I have $3.19!! I don't understand why because it was a free app? What do I do and how do I get my money back?

Hi caw52,
Welcome to the Support Communities!
The following information should help you with this:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
Cheers,
Judy

To Adobe Representatives: How do I get my money back?

Dear Adobe,
I am awaiting the full and official release of LR3.2 so I can evaluate any SIGNIFICANT improvements in performance.
As can be seen by following postings on this list, many people, like myself, are having performance issues on equipment that more than meets the default minimum specification as listed by yourselves for running LR3.0. While no guarantees are given relating to the time taken for adjustments made to be actively visible on the working image, I believe it is unreasonable to expect (in many instances) several seconds to be acceptable. This significantly impairs the visual feedback process leading to over adjustments and costly rework.
Not only are the performance issues difficult to cope with, there are a string of bugs that also effect everyday operability. Personnaly I am experiencing screen flickering, occassional lock-ups of LR3.0 and a complete crash leading to a reboot.
Currently I do not believe LR3.0 to be of sufficient quality to satisfy commercial usage, indeed I am not sure it is actually suitable for hobbyist usage in it's present form.
LR2.x was an excellent product, LR3.x has the makings of being a superior product - but it falls short by a long way.
Undoubtedly, there will be a string of terms and conditions that you can call upon to defend you having to pass any money back, but ultimately you have a moral and professional position to uphold because in good faith I believe I bought the best, built on the reputation of previous versions, in reality I got a lame duck.
So back to my subject header, should LR3.2 not have SIGNIFICANT performance improvements - How do I get my money back?
Best Regards
Phil
PS - I have no performance issues with any other software I am running on the LR3.0 working machine.

Tgutgu
Quote
"Phil, this car analogy does not work. "
Unquote
It's not meant literally, but as an indication to the level of frustration that poor quality creates. Everybody who owns a car knows how bad it is when it fails, particularly so if it is new...
Quote
"Adobe has no control about what else is installed on your computer, if memory is ok, if you have any devices, which may break stuff"
Unquote
I would say they have as much control as other software developers. If they say it works on a Win V7 then it should work quite happily with the Win V7 drivers, particularly if the equipment is fairly well established and distributed across the PC main brand developers.
Quote
"You should test drive any software, which you plan to use as part of your work, before purchasing it,"
Unquote
I did, it was called LR3.0 Beta 2 and it worked fine (minus a few of the extra features). They just changed it and now it doesn't which is why I will wait until v3.2 is officially released.
Phil

I was billed for a renewal with eHarmony that does not work. Eharmony said itunes claims the charge didnt go through but I have already been billed. How do I get my money back or get my subscription working??

I was billed for a renewal with eHarmony via iTunes that does not work. Eharmony said itunes claims the charge didnt go through but I have already been billed it is on my bank statement. How do I get my money back or get my subscription working?? I have all transaction ID's and invoice numbers. Please help this has been very frustrating, thanks.

Yes, I reported the problem using that exact sequence immediately after discovering the problem with the app. When I submitted my complaint and request, Apple redirected me the website of the app manufacturer where I submitted the same complaint/request for refund. I have not heard back from either, and was still charged, so I can only assume that is not the correct way to "Report a Problem" even though Apple would have you believe otherwise.

I bought an app from the app store, it said there was an error downloading and it did not download but apple still took money off my apple account, how do i get my money back?

I bought an app from the app store, it said there was an error downloading and it did not download but apple still took money off my apple account, how do i get my money back?

From the App Store meny bar click Store > Check for Unfinished Downloads
And check your Applications folder for the app.
Apple's policy > All Sales Are Final > iTUNES STORE - TERMS AND CONDITIONS
Note... it would help to tell us which Mac OS X you have installed when you post for help.

Yesterday i downloaded lion osx for 23 euros,it already was on my mac but apple took my money ???how can i get my money back ??

i finally bought a Mac a few days ago but it doesn't seem so easy to start .Yesterday i decided to download the last version of osx (10.4.7 ?)but it took too much time to be obvious...tomorrow i can see that the version i bought already was on the hd when i payed for it first...how can i get my money back ?

Hi..
Since you just purchased the Mac, it can pre installed with Lion.
Yesterday i decided to download the last version of osx (10.4.7 ?
v10.7.4 is the lastest version available for Lion currently.
The problem is that the App Store has no way of knowing that your Mac already had Lion installed, that's why you were charged.
Apple's policy states that, "all sales are final" > iTUNES STORE - MAC APP STORE - TERMS AND CONDITIONS
But yoy can take advantage of that download to create an installtion disc > How to create an OS X Lion installation disc | MacFixIt - CNET Reviews

Paid app was faulty, uninstalled immediately, how do I get my money back?

Calendar Me doesn't work. The calendar extended beyond the edge of the screen, no way to see the weekend dates which are when I'm the busiest, no way to adjust it. Complete fail. How do I get my money back?
Note that not getting my money back is not an option. No app support suggestions please.

Usually MAS sales are final.
Mac App Store Support
http://www.apple.com/support/mac/app-store/

How do i get my money back when i bought an app i don't want

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