How do I get my Officejet Pro 8500A to print card stock?

How do I print card stock?

Hi Jeff1212,
Review the following link which has the specifications regarding paper handling. If you have a card stock which is supported try cleaning the paper pickup rollers.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02173269&tmp_task=prodinfoCategory&cc=us&dlc=en...
I am an HP employee.
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I cannot get the officejet pro 8500a to print with airprint

i cannot get the officejet pro 8500a to print with airprint

Hello,
Without having any specifics, I might suggest going to this link which is an excellent document that describes Airprint printing issues and what to do about them. Good Luck!
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02623193&cc=us&dlc=en&lc=en&product=4116838&tmp...
I worked for HP but my posts and replies are my own....Thank you!
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Using windows 7, how do I get my Officejet Pro K8600 to print to 13x19 paper?

I purchased a laptop with Windows 7. Now I cannot get my Officejet Pro K8600 to print correctly to 13x19 paper. It prints onto 13x19 paper but everything is 8.5 x 11 in size. I click print, click properties, change the paper to Super B 13x19, hit ok, the box shows the 13x19 paper with the images filling the paper, I click ok for it to print and it prints the image 8.5 x 11 in size on the 13x19 paper instead of filling the 13x19 paper. I did not have this trouble (and still don't) with my old laptop with XP. Is it the operating system or is it a wrong setting in properties? I have tried to compare the properties settings in both computers, but I cannot find any differences. I don't think it's the driver....please help!
This question was solved.
View Solution.

Hello HW,
Try this: go to Devices and Printers and right-click on the Officejet Pro K8600 and click on Printer Properties. Go to the tab called Advanced and click on the button called Print Processor. Select Winprint and click OK. Try another printout and see if it works now. If you still see the same issue see if there's a scaling option on the print dialogue in the application you're printing from.

How do I print panoramic photos on an HP Officejet Pro 8500A Plus printer?

How do I print panoramic photos on an HP Officejet Pro 8500A Plus printer?

Thank you for this link! Actually I installed a brand new Windows 8 system in January 2014 and then bought the HP Officejet Pro 8600 Plus printer a few days later. To install this printer I did not use the CD that came with it but already used this link. Just to be sure that I have the latest version I again reinstalled the driver. The result is definitive: You cannot print common photo paper sizes like 4x6, 5x7, 8x10, etc. via a PC using photo SW like HP Photo Creations, MS Gallery, Windows Photo Viewer or any other SW on a HP Officejet Pro 8600 Plus. The reason is most likely that HP marketing decided that an Officejet should not be smart enough for photos, after all the company sells also Photosmarts. Because you cannot create your own formats you are limited by the driver to what is typically available in an office, in this case: A4, Letter, legal, Statement, Executive, A4, A5, A6, B54 (JIS), Envelopes #10-DL-C5-C6-A2-Monarch, Japanese Postcard, Japanese Envelope Chou #3-#4, L, 2L, O**bleep**u hagaki, Index Card Letter-A4, Edge-to-Edge Letter-A4, Env. Japanese No 3-No 4 and that's it, not more. Thank you anyway for trying to help me but in this case only the SW developers in HP can help.It would be great to be able to print from time to time a 4x6 photo on this printer like I would do.Copying photos on a USB stick or on a SD card first and then use this way to print on the printer is too cumbersome for me.

HP Officejet Pro 8500A not printing from black cartridge

This happened in an instant-no warning. I have tried all known troubleshooting and have disconnected. The cartridge is one month old - no error messages.

Hello there! Welcome to the forums @Mickgogs ,
I would recommend scrolling up to my last message about the black ink not printing. I have posted a troubleshooting guide to help resolve the issue. If the steps don't help, call HP directly to see what your options are.
Re: HP Officejet Pro 8500A not printing from black cartridge
HP's contact info:
If you are calling within North America, the number is 1-800-474-6836 and if you are calling outside of the US/Canada,: click here.
Have a great weekend
R a i n b o w 7000I work on behalf of HP
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HP Officejet pro 8500a not printing black

HP Officejet pro 8500a not printing black, we put new cartridges in two times, we replaced the printer head. If I change the document to a blue color, it will print that.

Hi Martymartin,
Welcome to the HP Support forums. I gather that your Officejet Pro 8500a will not print black ink but will print blue ink.
I have included a document with trouble shooting steps to take to help resolve this issue. If the steps in your document don't resolve the issue please call our technical support at 1-800-474-6836 if you live in the USA/Canada region. If you live outside the USA/Canada region please click the link below to find the Technical Support number for your country/region.
Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages
Hewlett Packard Technical Support
Regards,
Happytohelp01
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I work on behalf of HP

Officejet Pro 8500a wireless printer hangs up when printing document.

I have an officejet pro 8500a wireless printer and it has been working flawlessly. Now all of a sudden it hangs up when sending a document to it. It will say "now printing", with the red "x" and just sits there looking at me. I have discovered that I can open the printer lid and close it and it will then print??????
Also when I click on "apps"on the printer menu screen, it tells me, "unable to connect to the server".
Anybody experience this problem??

I too have this issue with my HP8500a Plus.
I have managed to narrow down the issue to one of the cartridges. Whenever this cartridge is inside the printer, the issue will happen. If it's not, then the issue disappears!
I have tested this discovery on TWO different hp8500a printers, and they both react to this "special" cartridge the same way: its presence inside the cartridge tray triggers the issue.
There is only one thing that makes this cartridge any different form the other ones: even though it IS a genuine HP cartridge, it has been refilled and the max allowed page count has been hit. The issue started happening only after the max allowed page count has been hit.

How do I get my Officejet 4500 Desktop to print straight copies again? They currently print askew.

How do I get my Officejet 4500 Desktop to print straight copies again? They currently print askew. This is frustrating, when I need to make copies of the printouts I have to adjust the way it lays on the copy glass to try and get a straight print.

Have you tried reoving a cartaridge and putting it back in? Any time you put in a new cartaridge, the printer prints a page you should scan that will align the printer.

I am unable to get my officejet pro 8500a plus online,

my officejet pro 8500a plus used to work fine, but recently it is connected to the internet, as is my laptops, but not online - blue light is out. I even brought a new laptop and still cannot get printer online - so obviously a printer error!! Please help as very frustrated!!

Please provide the following relevant information so someone can help including:
Printer Model - done
Detailed Problem Description -
Operating System of computer (including service pack revision) - done
Connection Method - USB, Hardwired LAN, Wireless? -
Make and model of router and modem? -
Error messages - on printer screen and/or computer, any blinking light patterns?
If wireless, when the problem occurs, what is status of Blue Wireless light on printer, on, off or blinking? -
Just want to verify the blue wireless light status again. Can you print out a network config sheet and tell us what the status of the wireless radio is?
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Can't get Officejet Pro 8500A to print using a Bigpond wireless network

I phoned Bigpond for assistance and was told that the HP OfficeJet Pro 8500A needs to use a wireless router. Is this the case? I reinstalled the HP software on the computer but when I selected the Router/Wireless connection wasn't able to detect the network, even though I was logged on to Bigpond. Would appreciate assistance please.

Hi Ruski,
Wireless is just one of three ways you can have the printer attached for printing from your computer. I am unaware specifically what Bigpond is, however a few questions would narrow down which connection type would be optimum:
What devices do you want to print from?
Do you have an established wireless network at your home/business where the printer is?
Are you wanting to use the web services of your printer (ePrint, AirPrint, or Print Apps)?
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

Hp officejet pro 8500a - could print wirelessly previously, but now does not print documents.

Our HP Officejet Pro 8500A was successfully networked via our wireless network to both computers in our household. We were able to print from both, as well as IPod Touch. We have not changed any settings, etc.; however, the printer is no longer printing.
We are able to print a test document from the printer; however, we are receiving the following error message on the printer:
Connection Error
The printer was unable to connect to the server. Check your internet connection and try again. Would you like to retry?
When we retry, it just brings the error message back up.
When we check the printer status on the computers, it shows that the printer is connected, but is in idle status.
Please advise what would be causing this issue, and how to correct it.

Sorry that you are having a problem printing.
Can you print a self test page or printer status report from the printer itself?
Do you get an error message when you try to print?
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Error message C00E0060 on my officejet Pro 8500A Premium printer

HI, Error code C00E0060 appears on discplay screen brieflky then change to blank display with the icon lights blinking. Powering on and off the printer won't do anything. Can't figure out any solution. I'm not able to use of the printer functions. I'd appreciate any solution you can share me. Thanks

Welcome , I saw your post regarding the problems you are having with your Officejet Pro 8500A premium getting an Error code C00E0060, and I found some information about it.
The error you are describing could be an issue with an ink cartridge or with the printer. To narrow down and determine which is having trouble can you try the following an let me know the results;Remove all of the ink cartridges, does the message change to 'Replace the (K) (C) (M) (Y) Ink Cartridge'?Put only the black ink in, does the message change to'Replace the (C) (M) (Y) Ink Cartridge'?Remove the black and put only one colour ink in, does the message change to reflect the change?Remove the colour, and test each one individually.
When you have the ink cartridges removed, you might want to try a hard reset. To do so, leave the printer on and unplug the power cable from the back of the printer. While it is unplugged, you can hold down the power button on the printer for about 10-15 seconds to release any built up power. Then plug the printer back in and see if the error goes away. If the error message doesn't change when you do any of the above steps, it would mean that it is a fatal error with hardware, as mentioned in this similar post; Error Code C00E0060. Is the printer connected directly to a wall outlet or is it in a surge protector or a power bar? We want to connect it to a wall outlet just so we can eliminate the power source as the root cause. See this document for more information about Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector (Note: This document is not limited to Laserjet printers.) Please let me know if these steps resolved your issue, or if there is anything else I can do to help. I look forward to hearing from you! Thanks,

HP Officejet Pro 8500A Plus printing issues

I have been having two new issues suddenly (within the past 2 weeks) with my HP Officejet Pro 8500A Plus. I am trying to print from my iMac 27 inch running OS.X 10.8.4 Both the mac and the printer are connected to a wireless network via an Xfinity Wireless Gateway. I have just replaced the ink cartridges in the printer but am unable to print black & white. In fact everything is comming out kinda pink. I have posted on HP's support site and was told to
Download and install this: http://support.apple.com/kb/DL907
Restart your Mac.
Reset the printing system:
- Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and then next to the "Use" pulldown, select the printer model (not AirPrint). Wait until the "Add" button becomes available. Click it.
Having done that initially my problem was solved. But now I'm having the problem again. I went through the above steps again, but still not able to print. Are there any suggestions for a fix. Is anyone else seen this issue? Is there a particular printer manufacturer that works well with Apple. Because at this point I have a large paperweight that is of no use to me!

The fact that it was solved and then came back points to some (unknown) issue with your Mac's software.
Try these generic fixes first (and then do the reset printing system and re-add again):
http://support.apple.com/kb/ts1417
(one of the three methods - I like Disk Utility best - you can also repair disk permissions while there.)

How do I set up my HP 7520 to print card stock off Avery 8859 design???

Trying to print business cards after designing on Avery 8859 card stock design. HP 7520 All in one will only print a test page of thumbnails of the business cards even though it shows the correct size, etc. for the 8859 paper.
How do I set the printer for card stock, etc. as Avery describes, and what is going wrong?? I have wasted many hours, and lots of paper, and still NO BUSINESS CARDS!!!

Hi @klmrazek,
Welcome to the HP Forums!
I noticed that you are wondering how to set up your HP 7520 to print card stock off Avery 8859 design? I am sorry for the frustration, but happy to look into this for you!
From what I can find, the card size you are using is 2" x 3 1/2". This is an unsupported paper size with this particular printer. According to your printer specifications, here are the supported card stock sizes:
Card type
Card size
3 x 5 in Index
76.2 x 127 mm (3 x 5 in)
4 x 6 in Index
101.6 x 152 mm (4 x 6 in)
5 x 8 in Index
127 x 203.2 mm (5 x 8 in)
However, you might be able to get around this by assigning an alternate driver, by going through this post, How to Assign Alternate Print Drivers in Different Versions of Windows, by @Shane_R. Then try a custom size print by going through this guide, Create Custom Paper Sizes in Windows 7, Windows 8, and Mac OS X.
Otherwise, I would suggest a different size of paper, within your supported sizes using the chart provided. Or you can also try contacting Avery Support, in case they may have additional software or drivers that you can try.
Hope this information is helpful, and have a good day!
RnRMusicMan
I work on behalf of HP
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HP Officejet Pro 8500A Plus printer is stuck in maintenance mode

I have had my 8500A for over 6 months without incident, but tonight it suffered its first paper jam -- and though I removed all visible paper, the error message said I still needed to open the access and clear the jam. I thought a reboot might help so I turned off the power and after a few seconds turned it back on. I got a message saying the printer was checking itself and that this might take a few minutes. I let it run for literally 2 hours with this same message showing before pressing the red X on the control panel to try and exit this mode. Now I have an error mesage saying "maintenance cannot be interrupted" and the printer remains frozen. Any ideas on how I can get it to operate again?

I am sorry that no one saw this to respond sooner, but I am going to see if there is anything I can do to help.
First, we are going to try to do a specific type of reset. What I want you to do is open the printer and remove the ink cartridges as well as the print head from the machine. The print head should have a lever on the right-hand side that will lift up to release it.
Once these are all removed from the machine, unplug the printer from both the back of the unit and the wall outlet for thirty seconds. Then plug the machine back in and wait for the error message for a missing/damaged printhead. Now replace the pinthead in the machine and close the top. When the machine indicates that the ink cartridges are likewise missing/damaged, replace those too in the machine.
Here, if you all goes well, the machine should re-enter its diagnostics and initialization.
Additionally, here is a little information on resets: http://h30434.www3.hp.com/t5/Other-Printing-Questions/Printer-Resets-What-You-Should-Know/m-p/234739...
Let me know how this goes!

How do I get my Officejet Pro 8500A to print card stock?

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