How do I get my order that is on hold for 9 days now at DHL Hong Kong released
My order was made Oct 4, 2013. Filled and shipped on Oct 17, 18 2013. It went as per the DHL report as follows:
7317364106 - Detailed Report
Date
Time
Location Service Area
Checkpoint Details
Oct 26, 2013
04:10
Mnl - MNL
Clearance delay - Mnl - MNL
Oct 25, 2013
02:37
Mnl - MNL
Clearance delay - Mnl - MNL
Oct 24, 2013
02:33
Mnl - MNL
Clearance delay - Mnl - MNL
Oct 23, 2013
03:04
Mnl - MNL
Clearance delay - Mnl - MNL
Oct 22, 2013
11:53
Mnl - MNL
Processed for clearance - Mnl - MNL
Oct 22, 2013
11:45
Mnl - MNL
Clearance delay - Mnl - MNL
Oct 21, 2013
08:27
Hkg - HKG
Shipment on hold - Hkg - HKG
Oct 20, 2013
08:48
Hkg - HKG
Shipment on hold - Hkg - HKG
Oct 19, 2013
08:56
Hkg - HKG
Shipment on hold - Hkg - HKG
Oct 19, 2013
06:15
Hkg - HKG
Clearance processing complete - Hkg - HKG
Oct 18, 2013
11:23
Pvg - PVG
Clearance processing complete - Pvg - PVG
Oct 18, 2013
08:11
Pvg - PVG
Clearance delay - Pvg - PVG
Oct 17, 2013
19:00
Sha - SHA
Departed from facility - Sha - SHA
Oct 17, 2013
18:56
Sha - SHA
Processed - Sha - SHA
Oct 17, 2013
18:12
Sha - SHA
Shipment picked up - Sha - SHA
On Oct 24, 2013 I received a new invoice with a different ship date of Nov 12-14, 2013 and will be deleveried in 5 to 7 days after it is shipped.
How can I have a iMac ordered, built to my configuration and shipped and made it half way to my home to be on delay and then be built again and shipped again?
I ordered my Apple iMac and misc. other items that totaled $4200.00 and part of it has been delivered already. Now the main item is being delayed for the last 9 days and then I receive a new invoice? I don't get it. Why do they have it on delay for 9 days when it could have been delivered long ago. I should be enjoying the new iMac not being upset about the current events that are unfolding. I am loosing my confidence in Apple!
Jwwpapa, DaddyJohn
Thank you Klaus1 for your reply. I have contacted DHL and for 5 days now they haven't replied to my request. Also I know the order will be released when they want to release it. That's the breaks I guess. The other part of my question was about the second invoice and shipment from Apple. Have they lost contact in their computer of the first shipment or what? If so they need to get it together and fix what could be a big problem not only for me but so many more.
Thanks Daddy John
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