How do I get my phone back up running when the restore from back-up cannot be performed due to an error?

I attempted to update my software on my iphone 4.  The screen now says either set up as a new iphone or restore from back-up.  Each time I choose run back-up and press continue it tells me "itunes could not restore the iphone "Sarah's iphone" because an error occured.

That's literally all it said "the back-up could not be restored because an error occured".
Anyway I did the old trick of shutting down the pc, rebooting & trying again.
Then once phone connected & iTunes up it stated my software was up-to-date but the phone was still fairly empty. Then my husband had a look & sorted it all out. Not sure exactly how.

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