How do I get my security questions answers? I forgot them and trying to buy an app

I tried to buy an app and it asked me for my password and did it, and then it asked me two security questions and I wrote done the answer that could be it and the said they were incorrect. How do I get the answers to those security questions? Or can I reset the questions?

If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps on this page will give you a reset link on your account : If you forgot the answers to your Apple ID security questions
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : Apple ID: Contacting Apple for help with Apple ID account security
When they've been reset (and if you don't already have a rescue email address) you can then use the steps on this page to add a rescue email address for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses

Similar Messages

  • HT5312 how do i reset my security questions?i forgot them and i locked up my apple id

    how to i reset my security questions? i forgot them and i have locked up my apple id

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (100089)

  • HT5312 How do I get my security questions if I forgot them?

    Need Help with finding out my security question answers if I forgot them.

    See your duplicate thread : https://discussions.apple.com/message/23138064#23138064

  • How do I get my security questions if I forgot them?

    If I forgot my security questions, could I send the answers to my email? Or how would I get them? I forgot the answers.

    Unless you previously set up a rescue email address, you need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (95674)

  • HT201303 How do I get my security questions if I forgot them

    I can't download anything because I forgot my security questions I need help

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    Or you can email iTunes Support at iTunes Store Support.
    If all else fails:
    Go to: Apple Express Lane;
    Under Product Categories choose iTunes;
    Then choose iTunes Store;
    Then choose Account Management;
    Press Continue;
    Now choose iTunes Store Security and answer the bullet questions, then click Continue;
    Sign in with your Apple ID and press Continue;
    Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
    Click Send.
    You should get a response within 24 hours by email.
    Presently there appears to be problems on Apple's end, so it may be quite some time before they respond.
    Another user had success doing the following:
    I got some help from an apple assistant on the phone. It is kind of round about way to get in.
    Here is what he said to do and it is working for me...
    on the device that is asking you for the security questions go to "settings", > "store" > tap the Apple ID and choose view"Apple ID" and sign in.
    Tap on payment information and add a credit/debit card of your preference then select "done", in the upper right corner
    sign out and back into iTunes on the device by going to "settings"> "store" > tap the Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you should be asked to verify your security code for the credit /debit card and NOT the security questions.
    At this time you can remove the card by going back in to edit the payment info and selecting "none" as the card type then saving the changes by selecting "done". You should now be able to use your iTunes store credit without answering the security questions.
    It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
    Good Luck friends!

  • HT1918 how do i get my security question answers if i forgot

    how do i get my security question answers if i forget?

    Check the AppleCare number for your country here:
    http://support.apple.com/kb/HE57
    Call them up, and let them know you would like to be transferred to the Account Security Team.

  • HT201303 How do I get my security passwords I have forgotten them and can not get envy thing with out them

    How do I get my security passwords I have forgotten them and can not get envy thing with out them

    Fastest way is by contatcing support. This is because youc an't reset the questions on your end if you forgot the original answers.
    https://expresslane.apple.com/
    Follow these steps:
    All Products and Services > iTunes > iTunes Store > Account Management > iTunes Store account security
    Answer the questions and if required sign in with your Apple ID and password - same one you used to log in on this support forum.
    You will find an option to send an email to Apple on that page. Indicate that you forgot the answers to your security questions and wait for iTunes support to reply.

  • HT5699 How can u change your security question if u forgot them with out changing anything esle??

    How can u change your security question if u forgot them an without changing anything??

    Alternatives to Reset Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Start here to find your country, and how you can contact Apple:
             Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Support in your country and ask to speak to Account Security.
              Customer Service: Contacting Apple for support.
    How to Manage your Apple ID: Manage My Apple ID

  • How do i reset my security questions if i forgot them?My account is already locked

    How do i reset my security questions if i forgot them?My account is alreadt locked.

    http://support.apple.com/kb/HT5312

  • HT201363 How can I change my security questions if I forgot them?

    How can I change my security questions if I forgot them?

    Forgotten Security Questions / Answers...
    See Here > Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
    Or Email Here  >  Apple  Support  iTunes Store  Contact
    More Info >  Apple ID: All about Apple ID security questions
    Note:
    You can only set up and/or change a Rescue Email Before you forget the questions/answers.

  • How do I get my security questions if I forgot the answers?

    I forgot the answers to my security questions, how would I be able to get them back?

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contacting Apple for support or
              Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
              Account Security.
         3.  Rescue email address and how to reset Apple ID security questions.
    How to Manage your Apple ID: Manage My Apple ID

  • HT1206 How do I get my security question answers that I forgot?

    I cannot remember the answers to some of my security questions. How do I retrieve them?

    If you can't remember the answers and you don't have a rescue email address then go toExpress Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
    You should get an email reply within, I think, about 24 to 48 hours (and check your Spam folder as well as your Inbox). hope tis helps, had the same problem a week ago.

  • HT201342 How do I get my security question answers if I forgot them? My mail is my normal hotmail address, but my rescue address is my iCloud. I just need the security questions so I can download music.

    I just got an iPod 5th generation for Christmas. Before, I had a 4th generation. I made my apple account over a year ago and I can't remember my security question answers. I've looked how to fix this, but it says send a rescue email. My rescue email is my iCloud account. I have no idea how to check my email on there because my mail is already just my hotmail account. I would make a new apple ID, but I've already downloaded a $10 card onto my iTunes not knowing it was going to do this. Please help!

    Apple ID security issues -
    Call Apple Care and ask for the Account Security Team. They can assist you with your issue.

  • TS3297 How do I get my security question answers if I forgot them

    I tried to buy an app  and since I just got it it asked me for security questions and i forgot the answers to the questions since I made the account several years ago.

    Try here  >  http://support.apple.com/kb/HT5312
    And here  >  http://www.apple.com/support/appleid/contact/

  • How do i get my security questions if i forgot mine

    i cant get my answers right

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contacting Apple for support or
              Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
              Account Security.
         3.  Rescue email address and how to reset Apple ID security questions.
    How to Manage your Apple ID: Manage My Apple ID

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