How do i get my upgrade reset

Yesterday i went to a apple store in my city to get the iphone 6 plus it was all running smoothly then we hit the bump the apple worker rang up a iphone 6 and not the plus. This would have been the phone i was upgrading to but when he realized it he went in a cancelled the process no purchase was made. When we went in to retry it the upgrade was gone. Now its saying i have to wait until 2016. We called everyone apple could think of but no one could help. I just need to know how to get my upgrade back because i am still using this piece of junk i wanted to get rid of. How can i get the upgrade back since i didnt upgrade anything it was cancelled?

I understand your concerns Bforeman1955. I'd be happy to help get this resolved for you. Getting a new iPhone should be exciting. If you went to the Apple store on the 2nd, it would take only a few days for our systems to upgrade to should the device was returned (in your case canceled). I apologize for this delay.
VanetrisC_VZW
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Hi I am trying to restore my iphone from the itunes back and it is asking me for a password, I don't ever remember putting a password in. how do i get the password reset?

Marrtin S wrote:
Hi I am trying to restore my iphone from the itunes back and it is asking me for a password, I don't ever remember putting a password in. how do i get the password reset?
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