How do I get new security questions to answer if I forgot my old questions?
How do I get new security questions to answer if I forgot my old questions?
Read this about how to change the security questions: http://support.apple.com/kb/HT5312
If you can't use these procedures you will have to contact Apple. See http://support.apple.com/kb/HT5699
Similar Messages
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How do I get new security questions if I dont have a rescue email
how do I get new security questions if I dont have a rescue email
Hello marquart33,
Thank you for the details of the issue you are experiencing with your security questions. I found an article with some useful information if you cannot remember the answers to your security questions:
What should I do if I don't remember the answers to my Apple ID security questions?
Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.
If you are confident you can't remember them, try one of the following:
If you have three security questions and a rescue email address
sign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers.
If you have one security question and you know your Apple ID passwordsign in to My Apple ID and select the Password and Security tab to reset your security question.
If you have one security question, but don't remember your Apple ID password
contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
Note: If you have forgotten your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time you will not be able to reset your password and will not have access to your account.
You can find the full article here:
Apple ID: All about Apple ID security questions
http://support.apple.com/kb/HT5665
If you continue to have issues, please contact our Account Security Team as outlined in this article:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Thank you for using Apple Support Communities.
Best,
Sheila M. -
How do i get new security questions
how do i get new security questions i can anser
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team. -
HT201272 How do I get new security questions
How do I get new security questions
Click here for information. If you can't reset them through the method described in that article or by sending yourself a rescue email(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section.
It isn't possible to create a rescue email address without correctly answering two of the questions.
(100981) -
HT201209 How do I get new security questions?
Dear Sir: I can't remember my security questions answers. Can you help to get new security questions?
Welcome to the Apple Community.
Start here, and reset your security questions, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help or you don't have a rescue address, you might try contacting Apple throughiTunes Store Support -
How so I get new security questions for my Apple ID
Please help me
Click here for information. If you can't reset them through the method described in that article or by sending yourself a rescue email(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section.
It isn't possible to create a rescue email address without correctly answering two of the questions.
(100763) -
HT5312 how do i submit new security questions, I don't have a 2nd email address
how do i get new security questions, i don't have a 2nd email address. I anwser my current ?s and they say I'm wrong.
The Best Alternatives for Security Questions and Rescue Mail
a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
b. Call Apple Support in your country: Customer Service: Contact Apple support.
c. Rescue email address and how to reset Apple ID security questions. -
How do i get my account unlocked and get new security questions
how do i get my account unlocked and get new security questions?
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(100996) -
HT5312 I forgot my apple security question how can I get new ones
I forgot my apple security questions how do I get new ones
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
How do I get new apple security questions?
I need to reset or get new security questions.
If you do not have a rescue email address (different from alternate email address) set up on the account, you will need to contact iTunes Support online:
http://apple.com/emea/support/itunes/contact.html (select Account Security as your help topic)
or by phone: Apple Support Numbers
If you do have rescue email address set up:
Go to http://appleid.apple.com. Underneath where it says “Already have an Apple ID?," click Manage your Account. You will then need to sign in. If you forgot your Apple ID or password, click on the appropriate "Forgot..." link below either of these fields.
After you sign in, click on "Passwords and Security" on the left.
You will be asked to answer the security questions, but you should also notice a link below the second "Answer" field offering to send reset instructions to your rescue email address that you provided.
Check the Inbox of your rescue email address. The email should appear within a minute or two. If it does not, be sure to check Spam. If it is not there either, you can repeat the above process to resend. Once you get the email, following the link will take you to a page where you must sign in again. After doing so, you will have the option to choose three new security questions and answers, which you may want to write down
After you fill in the required information and continue, you should be taken to a confirmation screen stating "Your password and security information has been saved," and then you are done.
The "Forgot your answers?" link will not appear if you do not have a rescue email address set up. -
I am being prompted to enter security questions when making a purchase on my new IPad. I don't believe I have ever setup security questions on my apple id. I have tried logging into my apple id and have chosen the security and priviacy settings to set up security questions. However I am prompted to enter answers to security questions and am told they don't match. How to I create new security questions or reset them?
You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(104011) -
How do i get my security question
how do i get my security question answer?
Click here for information. If you've forgotten the answers to the security questions and can't get them emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(75417) -
Hi How do I get my security questions and answers
How do I get my security questions and answers
go to appleid.apple.com>manage your account>sign in>password and security.'That should work unless if you forgot them cuz they will ask you your original qs. if youve forgotten them call apple support. thats wat i did and they helped my reset them. i dont know wat they did but i gave them some info bout my ipod, username, and email and i went back on to appleid.apple.com and they i was able to reset them.
hope this helps -
HT1918 how do i get my security question answers if i forgot
how do i get my security question answers if i forget?
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team. -
How so I create new security questions
How do I create new security questions?
Hi Chrisjos,
Thanks for visiting Apple Support Communities.
If you need to change your security questions, the steps in this article can help:
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
All the best,
Jeremy
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