How do I get Norton to let Firefox run?

The help for Norton stops with 2010 and is not helpful. I can NOT get Firefox to work and the help from Norton is anything but.

You must be willing to do some searching and reading to know your product. Start reading on the following pages on the Norton site and follow the links on the pages to other information. I found these by going to the Norton site, click on Support (in the top bar on that page) and choose "Customer Support", close the small window asking you to choose a product, in Search type "allow programs" (without quotation marks). For Firefox, you need to allow "firefox.exe" and "plugincontainer.exe" in the Programs installation folder on your system.
*NIS --> https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&version=current&pvid=f-home&product=home&docid=v1028102_NIS_SOS_2012_en_us
*360 --> https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?product=Norton+360&partner=&ispid=&lg=english&ct=united+states&version=current&pvid=f-n360-cur&docid=v1028102_N360_N360RET_6_en_us
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