How do I get Photoshop Elements12 to recognize my printer/scanner?

I have Photoshop Elements6 and just upgraded to 12... but 12 doesn't 'see' my scanner, the import option is grayed out... I just downloaded new drivers for my printer, but that didn't seem to help.    Anyway, I can get my money back for this worthless upgrade?

I've a similar issue. I installed the trial of Photoshop Elements 11, and had my daughter set it up so that I could scan directly into the application. Worked perfectly.
By the time I purchased Elements, 12 had been released.
We attempted to install 12 tonight, and all went well. BUT! 12 will not recognise the Twain plugin. It is moved correctly as per the instructions for both 11 and 12.
My daughter attempted to trouble shoot but none of the solutions clearly available work. In vain, she reinstalled 11 as I still had my original trial download, re-set that up with the correct Twain plugin and it works perfectly.
How can I force 12 to also comply?
Message was edited by: Rossco75

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