How do I get real help from Skype???
Like many of you, I pay for my use of Skype. Skype to Go is my means of remaining in contact with friends and family while I work abroad. I am now having serious problems with Skype to Go and have been unable to get any support through posts posted on the Skype to Go area within in the community. As a customer who is paying for a service and not getting the service, I need real help. But I cannot seem to navigate my way to that help. So my question is this, where is Skype technical support? How do I access them rather than a community of people who may or may not be interested in my problem?
Hi, M_R_D,
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: contact Skype Customer Service
If any of the links included in that FAQ article cause issues, please see also this FAQ article: http://support.skype.com/en/faq/FA10656/what-is-live-chat-support?
If you experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and - very important! - choosing a different path through the various drop-down menu options presented.
Also, please temporarily enable pop-up dialogue boxes which will be the customer service chat service that connects you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings or browser plug-ins prohibiting pop-ups, these will also block reaching an agent.
Kind regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Please note: To remove (delete) a Skype Account, you must contact Skype Customer Service directly. We here in the Community cannot process account-related service requests.
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security
Similar Messages
-
I can not get my downloader to connect with my server?. It just stops inert in the opening position and says it is trying to connect. My internet connection through a hardwire to my internet provided is fine. My browser is Mosilla. I have closed all other apps, restarted, got a new downloader of the internet. What is wrong? What can I do. My opener has sat for about 10 hours. Please provide call or provide a number.
David Knuti
[personal information removed to foil spam bots... JTS]
[This is an open forum, not Adobe support, please do not post personal information]Link for Download & Install & Setup & Activation problems may help
-Online Chat http://www.adobe.com/support/download-install/supportinfo/
OR
Adobe Connect Support phone numbers -
How to get real value from selectOneChoice with javascript?
Hi,
How to get real value from selectOneChoice with javascript? The event.getNewValue() only gets me the index of the selected item, not the value/title.
JSF page:
<af:resource type="javascript">
function parseAddress(event)
alert("new value: " + event.getNewValue());
</af:resource>
<af:selectOneChoice label="Location:" value="" id="soc4">
<af:clientListener type="valueChange" method="parseAddress" />
<f:selectItems value="#{Person.locations}" id="si7"/>
</af:selectOneChoice>
HTML :
<option title="225 Broadway, New York, NY-10007" selected="" value="0">225 Broadway (Central Office)</option>
<option title="90 Mark St., New York, NY-10007" value="1">90 Mark St. (Central Office)</option>
Thanks a lot.Something I was missing ,
You need to add valuePassThru="true" in your <af:selectOneChoice component. I have personally tested it and got the actual value in alert box. I hope this time you got the real solution. You can also test the following code by your end.
<?xml version='1.0' encoding='UTF-8'?>
<jsp:root xmlns:jsp="http://java.sun.com/JSP/Page" version="2.1"
xmlns:f="http://java.sun.com/jsf/core"
xmlns:h="http://java.sun.com/jsf/html"
xmlns:af="http://xmlns.oracle.com/adf/faces/rich">
<jsp:directive.page contentType="text/html;charset=UTF-8"/>
<f:view>
<af:document id="d1">
<af:form id="f1">
<af:panelBox text="PanelBox1" id="pb1">
<af:selectOneChoice label="Set Log Level" id="soc1"
value="#{SelectManagedBean.loggerDefault}"
valuePassThru="true">
<af:selectItem label="select one" value="First" id="s6"/>
<af:selectItem label="select two" value="Second" id="s56"/>
<af:clientListener method="setLogLevel" type="valueChange"/>
</af:selectOneChoice>
<af:resource type="javascript">
function setLogLevel(evt) {
var selectOneChoice = evt.getSource();
var logLevel = selectOneChoice.getSubmittedValue();
// var logLevelObject = AdfLogger.NONE;
alert("new value is : " + logLevel);
//alert(evt.getSelection);
//alert(logLevelObject);
evt.cancel();
</af:resource>
</af:panelBox>
</af:form>
</af:document>
</f:view>
</jsp:root> -
How can i get a pdf from my iPhone to my new macbook? I keep trying to sync but it says it will delete all the books/pdfs on my phone. I don't have this pdf on my computer and don't want to lose it. I am using the same iTunes account. Any suggestions?
Hello ashlyn888,
Based on your post it sounds like you would like to sync your iBooks content with your computer. I have located an article that may help you in this situation. While you can sync this data with your computer you can also use the sharing button to send PDFs using various sources:
iBooks: Viewing, syncing, saving, and printing PDFs on iPhone, iPad, and iPod touch - Apple Support
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD -
Need a little help.. New computer !!! How do I get my music from my 2 Ipods and my Iphone to the newly installed and authorized computer?????
This user tip provides the steps how to sync your iPhone to your new computer. It should also work for your iPods too.
https://discussions.apple.com/docs/DOC-3141 -
How do I get my music from cd's that is on my opod to my library in itunes? I got a new computer, installed itunes and thought syncing would work. It only synced purchases. Any music I had from cd's is not in my library anymore. Then I turned on the cloud and it erased those tracks from my other computer as well. Help please.
Your iPod can only be synced with one computer at a time. If you try to sync it with a new computer/iTunes library, it will replace the contents of the iPod with whatever is in the new library. You should probably disable the autosync functionality first by going to Edit -> Preferences, clicking the Devices tab, and enabling the prevent iPods,iPhones, and iPads from automatically syncing option.
Before doing anything else, authorize the new computer with your iTunes Account. In iTunes, choose Store -> Authorize This Computer and enter in the correct credentials. Either copy a backup file from your old computer to your new one or create a new backup of your iPod in iTunes before letting it sync.
Then right->click on your iPod Touch from under the Devices section in the left hand pane of iTunes and choose Backup. You might also want to take a look at this article to see what it all included in the backup.
iOS: How to back up
Now onto synced content such as music, videos, photos, etc. For iTunes purchases you can copy them back into iTunes by choosing File -> Transfer Purchases. For all other nonpurchased iTunes content, see this excellent user tip from another forum member turingtest2 outlining the different methods and software available to help you copy content from your iPod back to your PC and into iTunes.
Recovering your iTunes library from your iPod or iOS device
Once the backup has been made and all other synced content such as music, videos, and photos are back in your iTunes library, restore your iPod from that backup you made earlier. Here is more on backing up and restoring your iPod.
iTunes: Backing up, updating, and restoring iOS software
If you do happen to lose any purchased content, you can always redownload it from the iTunes Store again at no cost via iCloud. See this article for information.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
B-rock -
How do I get my music from Media Center to my iphone 4s. Itunes 10.5 won't import the MC music library, and MC won't recognize and synch to the iphone plugged into the USB port so I can't load playlists from MC to my iphone. Itunes help doesn't work.
Hello and welcome to the support community
As you know, your iPhone 5 is not compatible with our iBook G4. To get your music in iTunes from your iBook to your iPhone you would need to migrate the music files to a newer intel based Mac. A Mac which has Mac OS X 10.6 or higher installed. Then sync your iPhone 5. -
I have subscribed to itunes match. How do I get the songs from my iphone 5 into my itunes library which currrently only shows the songs I have purchased? I can see the songs on my iphone when I plug it into itunes on my computer, but don' know how to get them into the library.Lots of the songs on my iphone were taken from CD's years ago which is why I thought itunes match would help.I want to make the songs on my phone's itunes available to my husbands iphone and to my ipad as well. All devices share the same itunes account.
Hi,
Read this user tip Recover your iTunes library from your iPod or iOS device
Does it help?
Jim -
My phone broke , I have recently got a new replacement but how can I get my photos from the old to the new phone
Did you have the old phone backed up? If not, then you don't. If so, you restore the backup of the old phone to the new one.
-
How do I get my photos from Elements 11 into a file folder.
How do I get my photos from Elemtnts 11 into a file folder. I am trying to use Blurb to make a travel book but because of the number of photos I have them in groups and want them to stay in groups for the book. Unfortunately the photos in each grouping are all over the place and will be definitely difficult and time consuming to bring into Blurb.
Thank you. I tried this before I wrote the question as the photos had just disappeared!
I was very nervous to try this again but did with some junk photos and after much trial and error - it worked! I'm not a real pro as you can tell and appreciate your help. -
How do i get my actions from CS6 to work on CC?
How do i get my actions from CS6 to work on CC? The function keys do not work, I have to reload them everyday. I have saved my action set to my desk top and right now I have to reload them everyday, sometimes this helps sometimes it doesn't. Here is my set of actions...
/version 3
/name [ 27
547261636965277320416374696f6e20323031332d20436c6f7564
/isOpen 1
/actionCount 9
/action-1 {
/name [ 8
4d6574616c204252
/keyIndex 0
/colorIndex 0
/isOpen 0
/eventCount 1
/event-1 {
/useRulersIn1stQuadrant 0
/internalName (adobe_openDocument)
/localizedName [ 4
4f70656e
/isOpen 0
/isOn 1
/hasDialog 1
/showDialog 0
/parameterCount 4
/parameter-1 {
/key 1668444016
/showInPalette -1
/type (enumerated)
/name [ 7
43726f7020546f
/value 4
/parameter-2 {
/key 1885823860
/showInPalette -1
/type (integer)
/value 1
/parameter-3 {
/key 1851878757
/showInPalette -1
/type (ustring)
/value [ 31
543a5c4d6574616c5c5f303161706f2d4c61736572204672616d65732e6169
/parameter-4 {
/key 1668246642
/showInPalette -1
/type (integer)
/value 2
/action-2 {
/name [ 9
636f6c6f72206d3230
/keyIndex 6
/colorIndex 0
/isOpen 1
/eventCount 4
/event-1 {
/useRulersIn1stQuadrant 0
/internalName (adobe_openDocument)
/localizedName [ 4
4f70656e
/isOpen 0
/isOn 1
/hasDialog 1
/showDialog 0
/parameterCount 4
/parameter-1 {
/key 1668444016
/showInPalette -1
/type (enumerated)
/name [ 7
43726f7020546f
/value 4
/parameter-2 {
/key 1885823860
/showInPalette -1
/type (integer)
/value 1
/parameter-3 {
/key 1851878757
/showInPalette -1
/type (ustring)
/value [ 40
543a5c436f6c6f7220476c6173735c4672616d65735c4d32302d522d33336d6d
2d33306d6d2e6169
/parameter-4 {
/key 1668246642
/showInPalette -1
/type (integer)
/value 2
/event-2 {
/useRulersIn1stQuadrant 0
/internalName (adobe_selectAll)
/localizedName [ 10
53656c65637420416c6c
/isOpen 0
/isOn 1
/hasDialog 0
/parameterCount 0
/event-3 {
/useRulersIn1stQuadrant 0
/internalName (adobe_copy)
/localizedName [ 4
436f7079
/isOpen 0
/isOn 1
/hasDialog 0
/parameterCount 0
/event-4 {
/useRulersIn1stQuadrant 0
/internalName (adobe_closeDocument)
/localizedName [ 5
436c6f7365
/isOpen 0
/isOn 1
/hasDialog 0
/parameterCount 0
/action-3 {
/name [ 13
4f70656e20436f6c6f72204252
/keyIndex 5
/colorIndex 5
/isOpen 1
/eventCount 4
/event-1 {
/useRulersIn1stQuadrant 0
/internalName (adobe_openDocument)
/localizedName [ 4
4f70656e
/isOpen 0
/isOn 1
/hasDialog 1
/showDialog 0
/parameterCount 4
/parameter-1 {
/key 1668444016
/showInPalette -1
/type (enumerated)
/name [ 7
43726f7020546f
/value 4
/parameter-2 {
/key 1885823860
/showInPalette -1
/type (integer)
/value 1
/parameter-3 {
/key 1851878757
/showInPalette -1
/type (ustring)
/value [ 37
543a5c436f6c6f7220476c6173735c4672616d65735c42522d36366d6d2d3630
6d6d2e6169
/parameter-4 {
/key 1668246642
/showInPalette -1
/type (integer)
/value 2
/event-2 {
/useRulersIn1stQuadrant 0
/internalName (adobe_selectAll)
/localizedName [ 10
53656c65637420416c6c
/isOpen 0
/isOn 1
/hasDialog 0
/parameterCount 0
/event-3 {
/useRulersIn1stQuadrant 0
/internalName (adobe_copy)
/localizedName [ 4
436f7079
/isOpen 0
/isOn 1
/hasDialog 0
/parameterCount 0
/event-4 {
/useRulersIn1stQuadrant 0
/internalName (adobe_closeDocument)
/localizedName [ 5
436c6f7365
/isOpen 0
/isOn 1
/hasDialog 0
/parameterCount 0
/action-4 {
/name [ 14
4f75746c696e65205374726f6b65
/keyIndex 0
/colorIndex 3
/isOpen 1
/eventCount 1
/event-1 {
/useRulersIn1stQuadrant 1
/internalName (ai_plugin_outline)
/localizedName [ 14
4f75746c696e65205374726f6b65
/isOpen 0
/isOn 1
/hasDialog 1
/showDialog 0
/parameterCount 0
/action-5 {
/name [ 15
3130302520416c6c20434f4c4f5253
/keyIndex 10
/colorIndex 0
/isOpen 1
/eventCount 3
/event-1 {
/useRulersIn1stQuadrant 0
/internalName (ai_plugin_setColor)
/localizedName [ 9
53657420636f6c6f72
/isOpen 0
/isOn 1
/hasDialog 0
/parameterCount 5
/parameter-1 {
/key 1768186740
/showInPalette -1
/type (ustring)
/value [ 10
46696c6c20636f6c6f72
/parameter-2 {
/key 1718185068
/showInPalette -1
/type (boolean)
/value 1
/parameter-3 {
/key 1954115685
/showInPalette -1
/type (enumerated)
/name [ 10
434d594b20636f6c6f72
/value 4
/parameter-4 {
/key 2036690039
/showInPalette -1
/type (unit real)
/value 100.0
/unit 592474723
/parameter-5 {
/key 1651270507
/showInPalette -1
/type (unit real)
/value 100.0
/unit 592474723
/event-2 {
/useRulersIn1stQuadrant 0
/internalName (ai_plugin_setColor)
/localizedName [ 9
53657420636f6c6f72
/isOpen 0
/isOn 1
/hasDialog 0
/parameterCount 6
/parameter-1 {
/key 1768186740
/showInPalette -1
/type (ustring)
/value [ 10
46696c6c20636f6c6f72
/parameter-2 {
/key 1718185068
/showInPalette -1
/type (boolean)
/value 1
/parameter-3 {
/key 1954115685
/showInPalette -1
/type (enumerated)
/name [ 10
434d594b20636f6c6f72
/value 4
/parameter-4 {
/key 1835496545
/showInPalette -1
/type (unit real)
/value 100.0
/unit 592474723
/parameter-5 {
/key 2036690039
/showInPalette -1
/type (unit real)
/value 100.0
/unit 592474723
/parameter-6 {
/key 1651270507
/showInPalette -1
/type (unit real)
/value 100.0
/unit 592474723
/event-3 {
/useRulersIn1stQuadrant 0
/internalName (ai_plugin_setColor)
/localizedName [ 9
53657420636f6c6f72
/isOpen 0
/isOn 1
/hasDialog 0
/parameterCount 7
/parameter-1 {
/key 1768186740
/showInPalette -1
/type (ustring)
/value [ 10
46696c6c20636f6c6f72
/parameter-2 {
/key 1718185068
/showInPalette -1
/type (boolean)
/value 1
/parameter-3 {
/key 1954115685
/showInPalette -1
/type (enumerated)
/name [ 10
434d594b20636f6c6f72
/value 4
/parameter-4 {
/key 1668899182
/showInPalette -1
/type (unit real)
/value 100.0
/unit 592474723
/parameter-5 {
/key 1835496545
/showInPalette -1
/type (unit real)
/value 100.0
/unit 592474723
/parameter-6 {
/key 2036690039
/showInPalette -1
/type (unit real)
/value 100.0
/unit 592474723
/parameter-7 {
/key 1651270507
/showInPalette -1
/type (unit real)
/value 100.0
/unit 592474723
/action-6 {
/name [ 15
4368616e676520746f207768697465
/keyIndex 0
/colorIndex 0
/isOpen 0
/eventCount 1
/event-1 {
/useRulersIn1stQuadrant 0
/internalName (ai_plugin_setColor)
/localizedName [ 9
53657420636f6c6f72
/isOpen 0
/isOn 1
/hasDialog 0
/parameterCount 2
/parameter-1 {
/key 1718185068
/showInPalette -1
/type (boolean)
/value 1
/parameter-2 {
/key 1954115685
/showInPalette -1
/type (enumerated)
/name [ 10
434d594b20636f6c6f72
/value 4
/action-7 {
/name [ 13
617070726f76616c2070616765
/keyIndex 44
/colorIndex 0
/isOpen 1
/eventCount 4
/event-1 {
/useRulersIn1stQuadrant 0
/internalName (adobe_openDocument)
/localizedName [ 4
4f70656e
/isOpen 0
/isOn 1
/hasDialog 1
/showDialog 0
/parameterCount 5
/parameter-1 {
/key 1885431653
/showInPalette -1
/type (integer)
/value 1
/parameter-2 {
/key 1668444016
/showInPalette -1
/type (enumerated)
/name [ 7
43726f7020546f
/value 4
/parameter-3 {
/key 1885823860
/showInPalette -1
/type (integer)
/value 1
/parameter-4 {
/key 1851878757
/showInPalette -1
/type (ustring)
/value [ 23
543a5c417070726f76616c2074656d706c6174652e6169
/parameter-5 {
/key 1668246642
/showInPalette -1
/type (integer)
/value 2
/event-2 {
/useRulersIn1stQuadrant 0
/internalName (adobe_selectAll)
/localizedName [ 10
53656c65637420416c6c
/isOpen 0
/isOn 1
/hasDialog 0
/parameterCount 0
/event-3 {
/useRulersIn1stQuadrant 0
/internalName (adobe_copy)
/localizedName [ 4
436f7079
/isOpen 0
/isOn 1
/hasDialog 0
/parameterCount 0
/event-4 {
/useRulersIn1stQuadrant 0
/internalName (adobe_closeDocument)
/localizedName [ 5
436c6f7365
/isOpen 0
/isOn 1
/hasDialog 0
/parameterCount 0
/action-8 {
/name [ 6
4d6972726f72
/keyIndex 12
/colorIndex 0
/isOpen 1
/eventCount 1
/event-1 {
/useRulersIn1stQuadrant 0
/internalName (adobe_reflect)
/localizedName [ 7
5265666c656374
/isOpen 0
/isOn 1
/hasDialog 1
/showDialog 0
/parameterCount 2
/parameter-1 {
/key 1634625388
/showInPalette -1
/type (unit real)
/value 90.0
/unit 591490663
/parameter-2 {
/key 1668247673
/showInPalette -1
/type (boolean)
/value 0
/action-9 {
/name [ 4
30783079
/keyIndex 0
/colorIndex 2
/isOpen 1
/eventCount 3
/event-1 {
/useRulersIn1stQuadrant 0
/internalName (ai_plugin_setColor)
/localizedName [ 9
53657420636f6c6f72
/isOpen 0
/isOn 1
/hasDialog 0
/parameterCount 2
/parameter-1 {
/key 1718185068
/showInPalette -1
/type (boolean)
/value 1
/parameter-2 {
/key 1954115685
/showInPalette -1
/type (enumerated)
/name [ 10
434d594b20636f6c6f72
/value 4
/event-2 {
/useRulersIn1stQuadrant 0
/internalName (ai_plugin_transformPalette)
/localizedName [ 15
5472616e73666f726d2050616e656c
/isOpen 0
/isOn 1
/hasDialog 0
/parameterCount 1
/parameter-1 {
/key 1954115685
/showInPalette -1
/type (enumerated)
/name [ 23
4d6f7665207265666572656e636520696e205820746f3a
/value 0
/event-3 {
/useRulersIn1stQuadrant 0
/internalName (ai_plugin_transformPalette)
/localizedName [ 15
5472616e73666f726d2050616e656c
/isOpen 0
/isOn 1
/hasDialog 0
/parameterCount 1
/parameter-1 {
/key 1954115685
/showInPalette -1
/type (enumerated)
/name [ 23
4d6f7665207265666572656e636520696e205920746f3a
/value 1
this is my set of saved actions...i was told to paste it in here...is this what you ment?Who told you to post in the scripting forum…? To be honest you a talking to a pretty small selection of AI users here… Actions would be better discussed in the General Fourm where more users use them… That and I don't know a user who posts in this little community who uses CC yet…
#target illustrator
var aiActions = File( Folder.desktop + '/YourActionsNameHere.aia' );
if ( aiActions.exists ) {
app.loadAction( aiActions );
} else {
alert( 'Could NOT locate your Actions' );
I've no idea if the above works Im using CS5 so can't test… You could try adding to a Startup Scripts folder in your app folder… -
I lost all content on my laptop and had to revert to original settings - how do I get my music from the Ipod to the computer?
Empty/corrupt library after upgrade/crash
Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. Note that in iTunes 11 an "empty" library may show your past purchases with links to stream or download them.
In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
When you get it all working make a backup!
Should you be in the unfortunate position where you are no longer able to access your original library, or a backup of it, then see Recover your iTunes library from your iPod or iOS device.
Would you mind telling me which anti-virus package you use? It may be that it is disturbing iTunes when it tries to write out the fresh database, as it does after almost any activity with your library. I'm noticing more of this type of problem than usual and trying to see if there is any pattern. It may help to prevent a repeat of the problem if you look at the advanced options for your AV package and see if you can find a way to exclude the iTunes folder from any real-time scanning process.
tt2 -
VICTIM OF FRUAD, ABSOLUTELY NO HELP FROM SKYPE!!!
Post Options
50 euros of Skype credit was bought on my account, i did not authorise this, i have not used this and i have not used skype for 4 years. I want a refund.
Do NOT tell me to contact your community board or live chat, i am well aware that skype customer service is non existent! I am amazed that such a large company has such terrible customer service!
I have had lengthy (and expensive) discussions with paypal and my bank and they have both said the responsibility falls with skype.
I WANT A REFUND!!!! I will keep posting this message till i get an appropriate answer
How can I claim a refund?Hi, Matthew,
I just tested contacting Skype Customer Service and almost literally blew through the various drop-down menu items to the point I had launched an instant message chat session with an agent within a minute or two of starting the process.
Update: Just tested contacting Skype Customer Service once again. First attempt, "Security-Privacy" menu choice and subsequent choice ended with "We're having problems ... ." Immediately tried again, chose Payments -> Unexpected Payments and was directed straight away to start a chat with a customer service representative. The chat facility started immediately.
https://support.skype.com/en/faq/FA10656/what-is-live-chat-support
One standard comment I read is that once a fraudulent charge is reported to PayPal and to whatever payment method funds a PayPal account, when the funds are charged back, Skype will suspend or block the account as a proactive measure in order to prevent further fraudulent and unauthorized purchases.
Seeing as your account was compromised, please review these FAQ articles for further information and instruction:
https://support.skype.com/en/faq/FA10384/why-has-my-credit-debit-card-been-charged-by-skype-when-i-h...
https://support.skype.com/en/faq/FA34505/what-do-i-do-if-my-skype-account-has-been-hacked
https://support.skype.com/en/faq/FA10920/what-can-i-do-if-someone-has-taken-over-my-account
https://support.skype.com/en/faq/FA12053/how-can-i-recover-my-account-if-it-has-been-suspended
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Skype is aware of lingering and sporadic problems with the website when contacting their customer service agents. If you experience difficulty reaching Skype Customer Service or find yourself once again redirected back to the Community, please try using a different web browser and - most importantly - choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent.
It may take a few attempts, however people are getting through.
Regards,
Elaine
Post script: Matthew, is this is the same incident we discussed back in September, or a new incident?
http://community.skype.com/t5/Security-Privacy-Trust-and/victim-of-fraud-no-help-from-skype/m-p/3635...
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often! -
How do you get a RESPONSE from Verizon?
How does one get a response from Verizon? Here's my situation...
Given the amount of trouble that I have had with a recent order, you would think that I was trying to land a 747 jet on my roof. In reality, all I was aiming to do was to cancel the $19.99 per month phone service that I never used. I do not even own a phone, for that matter. I also had enhanced high speed Internet, and I wanted to retain the high speed Internet. A few days before January 13, 2012, I called Verizon and spoke to the 1st sales representative, who ensured me that it was no problem to cancel the phone service and yet retain the high speed Internet for the same monthly price. 24 hours later, my high speed DSL service was no longer functioning. I will try to briefly explain the disastrous customer service that ensued.
The first several phone calls to Verizon were not productive as I was transferred to the wrong department, and then at least one of my phone calls was dropped by the Verizon server. The representative did not call me back. I finally got in touch with a technical support representative, the 2nd Verizon representative, who informed me that the high speed Internet had been turned off and that I had to speak to a sales representative to solve the issue. Another sales representative, the 3rd Verizon representative, informed me that the 1st representative had cancelled my phone line, and thus cancelled all of my services. Great. The 3rd representative informed me that he was absolutely capable of handling the problem and that he would simply add a new order for high speed Internet, which was to be activated the next morning. The next morning came and went, and guess what? No Internet. I called again. The 4th Verizon representative told me that everything that had been done previously was incorrect and that the sales department is not capable of making such changes. She told me that she could not help me and that my claim had to be submitted to a different department, which has the authority to un-do all of the previous changes. She told me that I would receive a call back the same day to resolve the issue. Given my previous experiences with Verizon, I was confident that I would not, in fact, receive a call back and so I asked her how I could get transferred to this department, if I needed to call again. She said that I could not be transferred. Okay. So then I asked her what to ask for so that next time I called, I could be transferred to the correct department without dealing with yet another sales representative who gives me yet a different story. She informed me that she could not provide that information to customers. The Department That Shall Not Be Named (and that I cannot contact) did not call me, and I was not surprised. Unfortunately, I did not know how to go about contacting them, because, as I was told, customers aren’t allowed to do that.
The 6th phone call to Verizon was dropped by the Verizon server. The 7th phone call to Verizon went to the 5th Verizon representative, a sales associate who placed us on hold for the first 15 minutes only to inform us that she could not find any record of our Internet service. What the heck was she doing, checking her Facebook account? She finally returns, puts us on another extended hold, and then adamantly tells us that we need to speak with technical support, which, if you recall, was the first Verizon party that I spoke at the beginning of this debacle. The 5th representative transfers me again to technical support. Of course, the technical support personnel, the 6th Verizon representative said what the first one did, that the account was inactive and that we needed to talk to the sales department. My husband was on the phone at this point because I was DONE. When the 6th technical support representative tried to transfer him back to the sales department, my husband insisted that the 6th technical support representative remain on the line while we spoke to yet another sales representative, the 7th Verizon representative. The 6th technical support representative patiently waited with us while we sat in yet another long queue to speak with a member of the sales department.
The 7th sale representative, from the retention department based out of New Jersey, found that all previous orders had been set up erroneously. She cancelled the old orders and reinstated a completely new order. The DSL began working a few days later. MAGIC. She then left me a voicemail message saying that she would eliminate the activation and shipping fee (duh) as I never canceled the account to begin with and as I already had the equipment. She also applied a coupon to reduce the price to around $30 per month, assured for the next 2 years. I was relieved.
You can imagine our frustration then when we received the bill for $79 on February 6, 2012, which included a much higher monthly rate (around $45) and the shipping and activation fee of $19.99 that we were assured we would not pay. Again, nothing was shipped to us because we already had the equipment.
Our next phone call to Verizon landed us with a guy, the 8th Verizon representative, who had no intention of helping us. According to him, there was no record of these wrongs, and despite the fact that we had an old account number and three order numbers that were screwed up, he did not deem that there was enough evidence to change our monthly bill. (Unfortunately, the 7th Verizon representative did not make notes or appropriately document the situation on the new account.) The 8th Verizon representative then had the audacity to comment that we could be lying to him, yet he was unwilling to view the evidence that we could have presented. Instead, he suggested that we call tech support again and try to go through the same process to get connected to the mysterious “retention department” which he knew nothing about.
At this point, I was beyond fed up. The attitude of the 8th Verizon representative put me over the edge. I filed a complaint with the Better Business Bureau (BBB) with an abbreviated version of this story. I did not file the complaint to get back at Verizon. Instead, I filed the complaint because I knew that another phone call to Verizon would be useless. I’ve been dealing with this issue for over a month, and I’m sick of it. I have better things to do with my time, believe it or not, and this situation has resulted in a significantly waste of my time over what, in my opinion, was a very simple issue to resolve.
The BBB processed the complaint and I was contacted last Friday afternoon by a Verizon representative (the 9th) who said that she was looking into the matter and that she would respond to me within two to three business days. Well, it’s almost the end of the week, and I have received no response. Again, after all of this, how could I be surprised?
I have been a Verizon customer, wireless and residential, for as long as I can remember, but I am reaching the point of outrage. This situation is truly unacceptable.
You would think that, in 2012, with all of the technology available to us and the fact that Verizon is a COMMUNICATIONS COMPANY, that at least Verizon employees would be able to make a basic change to an existing order and that at least one out of 9 Verizon representatives would be able to solve this issue in a span of over four weeks. Think again.
How does one get a response from Verizon?dougiedc wrote:
It boggles the mind. The Verizon store on L Street downtown Washington, D.C. cannot access my Verizon account. They can only sell cellphones then it's up to me to contact Verizon on my own to get the hook up. I even asked "Are you Verizon employes? Is this a vendor store or is it really a Verizon owned and operated store?" The answer "Yes, we are Verizon employes, yes this is a Verizon owned and operated store" ...
Yes, it indeed boggles the mind. I'm of course referring to the fact that your post concerns Verizon Wireless products and services. This forum is dedicated exclusively to Verizon Communications services. As you probably know, Verizon Wireless and Verizon Communications operate as separate companies.
If you need help for a Verizon wireless product or service, it's best to direct questions to the Verizon Wireless forums. You can reach them by clicking on "Wireless" (either here or at the top of the page).
Good luck and I sincerely hope you get your issue resolved. -
How do I get the contacts from my mac to sync with Icloud? I need to back up my phone since I will be receiving a new one tomorrow and the icloud contacts are not the same as the ones on my mac. Help me
OS X Lion. 10.7. Your profile says your running 10.6.8, which is Snow Leopard. You need 10.7 to use iCloud with your Mac.
Maybe you are looking for
-
Creative Alchemy and Dawn of War 2
Hi i have just got Dawn of War 2 and have sound problems with the game. When i play the game the sound stuterrs etc. read somewhere on the net that the problem was to do with alchemy but my alchemy does not list dawn of war 2 as a possible game. I ga
-
IPod Touch 2G, WinXP SP2, iPod stuck in limbo (can't get it to restore)
Hi. While trying to install the latest iPod Touch software update, error 1602 was displayed. At first we tried to restore the iPod; no luck. Then exited iTunes and restarted the PC. PC does not recognize the device, and cannot find the device driver,
-
hai friends i create two rfc(SE37) program one is salesorder(va01) creation & another one is delivery(vl02n). In VL23, posting date is problem so i use vl02n. now i want to combine 2 rfc's i.e if i run sales order rfc after that the de
-
How do I recover a deleted video on my iphone 4s (preferably, without purchasing expensive software)?
-
Movie loads separately but not as part of whole...
I am trying to load jpeg images using loadMovie. I have a movie that has thumbnail images that load larger jpeg images when the user clicks on a thumbail. This movie is loaded from an action in the root timeline. When launch the swf file for that mov