How do I get refund for App not performing well? Report problem link takes me to these discussion boards
I downloaded this App for ringtones (Ringtones 500.000) , purchased a full version of it, so I should be able to download unlimited number of ringtones. The problem is, it won't let me download any ringtones after 10, which is how free version of this App performs.
I have contacted developers, but they keep sending the instruction book to me with step-by-step inforamtion, which is out of date itself, but that is not a problem, I think in my case.
When I try to report a problem to Apple , using hte link on my receipt, it just takes me to a page with discussion boards and FAQ.
I would like to get $1.99 back instead of troubleshoot this any longer, because it seems App help support people are not understanding the problem.
I did try re-loading the App -didn't help either.
Thank you!
Welcome to the Apple Community.
Apple's policy on sales of digital content is that all sales are final. If however you wish to appeal to Apple, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.
Currently, if your purchase happens to be your most recent purchase you will not be redirected to the report form, in this case use the report a problem option from the invoice that was emailed to you.
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