How do i get rid of malware on my macbook pro
I am not computer savvy, I tried to watch NFL live through safari and ultimately came down with a bad case of malware where I am constantly getting pop ups and my internet is extremely slow now. How can I get rid of this malware?
There is no need to download anything to solve this problem.
You may have installed one or more of the common types of ad-injection malware. Follow the instructions on this Apple Support page to remove it. It's been reported that some variants of the "VSearch" malware block access to the page. If that happens, start in safe mode by holding down the shift key at the startup chime, then try again.
Back up all data before making any changes.
One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.
If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, ask for further instructions.
Make sure you don't repeat the mistake that led you to install the malware. It may have come from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
Malware is also found on websites that traffic in pirated content such as video. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates (OS X 10.10 or later)
or
Download updates automatically (OS X 10.9 or earlier)
if it's not already checked.
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How do I get rid of viruses on my MAcBook Pro
How do I get rid of viruses on my MAcBook Pro
A
It may not be malware, a Web scam that only affects your browser, and only temporarily. There are several ways to recover.
1. Some of those scam pages can be dismissed very easily. Press the key combination command-W to close the tab or window. A huge box will pop up. Press the return key and both the box and the page will close. If that doesn't happen, continue.
2. Press and hold command-W. You may hear repeating alert sounds. While holding the keys, click the OK button in the popup. A different popup may appear, which you can cancel out of as usual.
3. From the Safari menu bar, select
Safari ▹ Preferences... ▹ Security
and uncheck the box marked Enable JavaScript. Leave the preferences dialog open.
Close the malicious window or tab.
Re-enable JavaScript and close the preferences dialog.
4. If the Preferences menu item is grayed out, quit Safari. Force quit if necessary. Relaunch it by holding down the shift key and clicking its icon in the Dock. None of the windows and tabs will reopen.
After closing the malicious page, from the menu bar, select
Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data
to get rid of any cookies or other data left by the server. Open your Downloads folder and delete anything you don't recognize.
B
If the above step doesn't solve the problem, you may have installed one or more of the common types of ad-injection malware. Follow the instructions on this Apple Support page to remove it. It's been reported that some variants of the "VSearch" malware block access to the page. If that happens, start in safe mode by holding down the shift key at the startup chime, then try again.
Back up all data before making any changes.
One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.
If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, ask for further instructions.
Make sure you don't repeat the mistake that led you to install the malware. It may have come from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
Malware is also found on websites that traffic in pirated content such as video. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates (OS X 10.10 or later)
or
Download updates automatically (OS X 10.9 or earlier)
if it's not already checked. -
How do I get rid of malware on my Macbook Air w OS X Yosemite?
My Macbook Air is infected with malware and I'm getting popup ads all the time. Is there any way to get rid of this problem?
You may have installed one of the common types of ad-injection malware. Follow the instructions on this Apple Support page to remove it.
Back up all data before making any changes.
One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.
If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, ask for further instructions.
Make sure you don't repeat the mistake that led you to install the malware. It may have come from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
Malware is also found on websites that traffic in pirated content such as video. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates
if it's not already checked. -
How do i get rid of malware on my macbook
If I open my hard drive icon on the desktop, on the left side under "shared" is this: your-4dacd0ea75 and has a little square blue screen next to it. How do I take this off? I appreciate any help.
Whenever anyone asks for help with Malware on a Mac, the stock answer is "there is no malware on a Mac..." because generally it is the UFO siting of problems on OSX.
your-4dacd0ea75 IS actual Malware. On a Mac. Congratulations, you have done the nearly impossible.
your-4dacd0ea75 is actually a big problem for PCs (Google it - it is) and a nagging problem for Mac owners. Posts here in "discussions" as well as elsewhere in cyberspace speak of Repair Permissions as the sure way to make it disappear, but others say it just comes back. Other people recommend ClamXav the free antivirus for Macs, but their Forum makes no mention of your-4dacd0ea75
If it were myself, I would do an Erase and Install, but most folks here hate that answer. You can do your own Search and trash all references to it. For that I would not use Spotlight, as much as freeware or trialware: EasyFind search tool or FindAnyFile search tool to seek out anyplace the bug may be hideing.
Perhaps the people who Repaired Permissions failed to erase all cookies & caches. I would look there first. You are in uncharted waters here - try anything you can think of.
As a rule you are in much LESS trouble that PCs (unless you got this through Boot Camp - did you?) -
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How do you know you have malware, and where did you get it?
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How can I get rid of malware or a virus?
How can I get rid of malware or a virus?
Hi .
Most likely adware or malware.
Download the AdMedic adware / malware removal tool here > AdwareMedic
Easy and only takes a minute or two. -
How do i get rid of malware on my pc
how do i get rid of malware on my pc, i keep getting redirected on my browsers and ads on my mac. i think its malware
Relaunch your browser in safe mode with extensions and plug-ins disabled, remove and disable any you find.
Remove unwanted adware that displays pop-up ads and graphics on your Mac - Apple Support
Download and run AdwareMedic
http://www.adwaremedic.com/index.php
http://www.thesafemac.com/mmg/
Make sure your system is current
Apple security updates - Apple Support
The forum for MacBook Pro:
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I just purchased a MacBookPro after having a MacBook. I have ILife, IWorks and Office for Mac. How do I get those programs on to my MacBook Pro? I will still use my MacBook at work so I need those programs to remain on it as well.
You need a Firewire cable to run between the two Macs. Using Utility>Migration Assistant running on your new MacBook Pro, transfer what you want (with all the preferences and such) from your MacBook to your MBP. Here's more info from Apple.
You might have an issue with the Serial number for Office, but hopefully you have that around.
Hope this helps. -
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http://sportsillustrated.cnn.com/video/nfl/20121202/nfl-colin-kaepernick-san-fra ncisco-49ers-st-louis-rams.sportsillustrated/?sct=nfl_t11_a8
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I want to get rid of anything that contains the string "claro" in it. Here is part of my prefs.js file that shows what I want to clear:
\Mozilla\\\\Firefox\\\\Profiles\\\\a6s51y6q.default-1347242978286\\\\extensions\\\\{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}.xpi\"},\"jid1-LSHV456F7wAw9g@jetpack\":{\"version\":\"1.1\",\"type\":\"extension\",\"descriptor\":\"C:\\\\Users\\\\Clayton\\\\AppData\\\\Roaming\\\\Mozilla\\\\Firefox\\\\Profiles\\\\a6s51y6q.default-1347242978286\\\\extensions\\\\[email protected]\"}}");
user_pref("extensions.bprivacy.DataDir", "C:\\Users\\Clayton\\AppData\\Roaming\\Macromedia");
user_pref("extensions.bprivacy.LSOcount", 23);
user_pref("extensions.bprivacy.donotaskonexit", true);
user_pref("extensions.bprivacy.initiated", 3);
user_pref("extensions.bprivacy.lastSession", "Sunday, September 09, 2012 10:13:43 PM");
user_pref("extensions.bprivacy.removed", 291);
user_pref("extensions.bprivacy.removedSession", 287);
user_pref("extensions.claro.admin", false);
user_pref("extensions.claro.aflt", "babsst");
user_pref("extensions.claro.autoRvrt", "false");
user_pref("extensions.claro.dfltLng", "en");
user_pref("extensions.claro.excTlbr", false);
user_pref("extensions.claro.id", "72da1096000000000000001fc604ff56");
user_pref("extensions.claro.instlDay", "15610");
user_pref("extensions.claro.instlRef", "sst");
user_pref("extensions.claro.prdct", "claro");
user_pref("extensions.claro.prtnrId", "claro");
user_pref("extensions.claro.tlbrId", "claro");
user_pref("extensions.claro.vrsn", "1.6.4.1");
user_pref("extensions.claro.vrsni", "1.6.4.1");
user_pref("extensions.claro_i.newTab", false);
user_pref("extensions.claro_i.smplGrp", "none");
user_pref("extensions.claro_i.vrsnTs", "1.6.4.19:51:28");Additional info:
I also found these lines in my user.js file. How do I get rid of them? (They are also the ONLY lines in user.js.)
(Claro is known malware and these entries were not discovered by the malware "malbytes" program).
user_pref("extensions.claro.admin", false);
user_pref("extensions.claro.aflt", "babsst");
user_pref("extensions.claro.autoRvrt", "false");
user_pref("extensions.claro.dfltLng", "en");
user_pref("extensions.claro.excTlbr", false);
user_pref("extensions.claro.id", "72da1096000000000000001fc604ff56");
user_pref("extensions.claro.instlDay", "15610");
user_pref("extensions.claro.instlRef", "sst");
user_pref("extensions.claro.prdct", "claro");
user_pref("extensions.claro.prtnrId", "claro");
user_pref("extensions.claro.tlbrId", "claro");
user_pref("extensions.claro.vrsn", "1.6.4.1");
user_pref("extensions.claro.vrsni", "1.6.4.1");
user_pref("extensions.claro_i.newTab", false);
user_pref("extensions.claro_i.smplGrp", "none");
user_pref("extensions.claro_i.vrsnTs", "1.6.4.19:51:28");
And if that weren't enough, I found a reference to "isearch" in my "search.json" file:
Files\\Mozilla Firefox\\searchplugins\\amazondotcom.xml"},{"_id":"[app]/avg-secure-search.xml","_name":"AVG Secure Search","_hidden":false,"description":"AVG Secure '''Search","__searchForm":"https://isearch.avg.com/","_iconURL":"data''':image/x-icon,%00%00%01%00%01%00%10%10%00%00%00%00%20%00h%04%00%00%16%00%00%00(%00%00%00%10%00%00%00%20%00%00%00%01%00%20%00%00%00%00%00%40%04%00%00%00%00%00%00%00%00%00%00%00%00%00%00%00%00%00%00pn%03%1Fb%83%15%25U%911
And one to "Babylon" in my search-metadata.json file (also malware) as follows:
'''"{"[app]/babylon.xml":{"hidden":true,"alias":null},"[app]/yahoo.xml":"''' -
hi i was just wondering how do i get rid of viruses?! Everytime i go on safari my computer goes all weird and starts to pop up with other internet sites without me even typing it in. My arrow also starts to click on all things that i didn't even click on and opens up apps that i didn't want?!
There are several possible causes for this issue. Take each of the following steps that you haven't already tried until it's resolved. Some may not be applicable.
1. Follow the instructions in this support article, and also this one, if applicable.
2. Open the Bluetooth preference pane in System Preferences and check for unknown or forgotten input devices. Disconnect any USB input devices that you aren't using.
3. Boot in safe mode and test, preferably without launching any third-party applications. If you don't have the problem in safe mode, but it comes back when you reboot as usual, stop here and post your results. If you can't boot in safe mode, do the same. If you booted in safe mode and there was no change, go on to the next step.
4. Reset the System Management Controller.
5. If you're using a Bluetooth trackpad, investigate potential sources of interference, including USB 3 devices.
6. A swollen battery in a MacBook Pro or Air can impinge on the trackpad from below and cause erratic behavior. If you have trouble clicking the trackpad, this is likely the reason. The battery must be replaced without delay.
7. Press down all four corners of the trackpad at once and release. If there's any effect, it's likely to be temporary, and the unit needs to be serviced or replaced.
8. There's a report that a (possibly defective) Thunderbolt Ethernet adapter can cause the built-in trackpad of a MacBook to behave erratically. If you're using such an adapter, disconnect it and test.
9. There's also a report of erratic cursor movements caused by an external display that was connected but not turned on.
10. If none of the above applies, or if you have another reason to think that your computer is being remotely controlled, remove it from the network by turning off Wi-Fi (or your Wi-Fi access point), disconnecting from a Bluetooth network link, and unplugging the Ethernet cable or USB modem, whichever is applicable. If the cursor movements stop at once, you should suspect an intrusion.
11. Make a "Genius" appointment at an Apple Store to have the machine and/or external trackpad tested. -
How to get rid of floating object on macbook pro desktop?
After installing Yosemite, I accidentally hit a button while in email that created a floating white bar with email address. It appears "on top of" anything I pull up on screen. Happened again with another email address. Another floating bar. How do I get rid of them? Can't drag them into trash. Hitting "delete" doesn't work either.
Agreed...this is an ongoing and very annoying problem.
Does anyone know how to resolve it permanently?
Here's a screenshot of what it looks like (email address blurred out)...
BTW: This happens on my iMac (OS X 10.10.1). Closing and reopening Mail resolves it, but it's still a nuisance. If it's a "feature" I'm not sure what it would be good for, but I too would like to know what I'm doing to cause it and avoid it if I can. -
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Stacer125,
which model MacBook Pro do you have, and which version of OS X is installed on it?
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