How do I get rid of Photoshop Element 11 trial that won't finish install
It hangs at the install window (which is greyed out). I can't uninstall it from wondows control panel because it isn't on the list to uninstal since it hasn't finished installing. I can't uninstall LR which I downloaded yesterday (trial, too) because the "istall" is in progress. I rebooted and the window reappears....saying it's installing but it's greyed out and nothing is happening. I can' get rid of it!!!! And I can't get it to install!! I tried the whole process oer again and it won't run set up because it's already running! I am running Windows 8
Hi susanjrs,
Please end the process from Task Manager.
Follow the following basic steps :
> Enable the hidden Admin Account on Windows 7 ( Ref : http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-adminis trator-account-on-windows-vista/ )
> Disable all Non-Microsoft Startup Services. (Ref : http://helpx.adobe.com/x-productkb/global/disable-startup-items-services-windows.html )
> Disable all the Antivirus softwares like CA, Norton,Mc Afee etc. temporarily from the computer.
Reboot and redownload the software.
Now retry installing and check.
You might want to refer Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html
for information on how to review your installation logs
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