How do I get rid of viruses on my MAcBook Pro

How do I get rid of viruses on my MAcBook Pro

A
It may not be malware, a Web scam that only affects your browser, and only temporarily. There are several ways to recover.
1. Some of those scam pages can be dismissed very easily. Press the key combination command-W to close the tab or window. A huge box will pop up. Press the return key and both the box and the page will close. If that doesn't happen, continue.
2. Press and hold command-W. You may hear repeating alert sounds. While holding the keys, click the OK button in the popup. A different popup may appear, which you can cancel out of as usual.
3. From the Safari menu bar, select
          Safari ▹ Preferences... ▹ Security
and uncheck the box marked Enable JavaScript. Leave the preferences dialog open.
Close the malicious window or tab.
Re-enable JavaScript and close the preferences dialog.
4. If the Preferences menu item is grayed out, quit Safari. Force quit if necessary. Relaunch it by holding down the shift key and clicking its icon in the Dock. None of the windows and tabs will reopen.
After closing the malicious page, from the menu bar, select
          Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data
to get rid of any cookies or other data left by the server. Open your Downloads folder and delete anything you don't recognize.
B
If the above step doesn't solve the problem, you may have installed one or more of the common types of ad-injection malware. Follow the instructions on this Apple Support page to remove it. It's been reported that some variants of the "VSearch" malware block access to the page. If that happens, start in safe mode by holding down the shift key at the startup chime, then try again.
Back up all data before making any changes.
One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.
If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, ask for further instructions.
Make sure you don't repeat the mistake that led you to install the malware. It may have come from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
Malware is also found on websites that traffic in pirated content such as video. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere  should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Still in System Preferences, open the App Store or Software Update pane and check the box marked
          Install system data files and security updates (OS X 10.10 or later)
or
          Download updates automatically (OS X 10.9 or earlier)
if it's not already checked.

Similar Messages

  • Hi, just wondering how do i get rid of viruses on my mac pro?! as soon as i go on the internet other windows pops up and the whole screen starts to play up, like it starts to click things that i didn't even click?! help please

    hi i was just wondering how do i get rid of viruses?! Everytime i go on safari my computer goes all weird and starts to pop up with other internet sites without me even typing it in. My arrow also starts to click on all things that i didn't even click on and opens up apps that i didn't want?!

    There are several possible causes for this issue. Take each of the following steps that you haven't already tried until it's resolved. Some may not be applicable.
    1. Follow the instructions in this support article, and also this one, if applicable.
    2. Open the Bluetooth preference pane in System Preferences and check for unknown or forgotten input devices. Disconnect any USB input devices that you aren't using.
    3. Boot in safe mode and test, preferably without launching any third-party applications. If you don't have the problem in safe mode, but it comes back when you reboot as usual, stop here and post your results. If you can't boot in safe mode, do the same. If you booted in safe mode and there was no change, go on to the next step.
    4. Reset the System Management Controller.
    5. If you're using a Bluetooth trackpad, investigate potential sources of interference, including USB 3 devices.
    6. A swollen battery in a MacBook Pro or Air can impinge on the trackpad from below and cause erratic behavior. If you have trouble clicking the trackpad, this is likely the reason. The battery must be replaced without delay.
    7. Press down all four corners of the trackpad at once and release. If there's any effect, it's likely to be temporary, and the unit needs to be serviced or replaced.
    8. There's a report that a (possibly defective) Thunderbolt Ethernet adapter can cause the built-in trackpad of a MacBook to  behave erratically. If you're using such an adapter, disconnect it and test.
    9. There's also a report of erratic cursor movements caused by an external display that was connected but not turned on.
    10. If none of the above applies, or if you have another reason to think that your computer is being remotely controlled, remove it from the network by turning off Wi-Fi (or your Wi-Fi access point), disconnecting from a Bluetooth network link, and unplugging the Ethernet cable or USB modem, whichever is applicable. If the cursor movements stop at once, you should suspect an intrusion.
    11. Make a "Genius" appointment at an Apple Store to have the machine and/or external trackpad tested.

  • How do i get rid of malware on my macbook pro

    I am not computer savvy, I tried to watch NFL live through safari and ultimately came down with a bad case of malware where I am constantly getting pop ups and my internet is extremely slow now. How can I get rid of this malware?

    There is no need to download anything to solve this problem.
    You may have installed one or more of the common types of ad-injection malware. Follow the instructions on this Apple Support page to remove it. It's been reported that some variants of the "VSearch" malware block access to the page. If that happens, start in safe mode by holding down the shift key at the startup chime, then try again.
    Back up all data before making any changes.
    One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.
    If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, ask for further instructions.
    Make sure you don't repeat the mistake that led you to install the malware. It may have come from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
    Malware is also found on websites that traffic in pirated content such as video. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
    In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere  should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
    Still in System Preferences, open the App Store or Software Update pane and check the box marked
              Install system data files and security updates (OS X 10.10 or later)
    or
              Download updates automatically (OS X 10.9 or earlier)
    if it's not already checked.

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  • How do I get rid of viruses that are on my mac and are slowing my computer down?

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    There are no viruses.  There is a trojan you would have to download and run from strange websites.  What makes you think the slowdown is due to a virus?  Maybe you could provide some specific evidence.
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    2. An excellent site devoted to Mac Malware: Macintosh Virus Guide
    3. Another site for removing MacDefende, et.al.: MAC Defender Rogue Anti-Virus analysis and Removal
    4. A new removal utility - MacDefenderKiller
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    Some software use startup daemons or agents that are a new feature of the OS.  Look for them in /Library/LaunchAgents/ and /Library/LaunchDaemons/ or in /Home/Library/LaunchAgents/.
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    Automaton
    Hazel
    CleanApp
    Yank
    SuperPop
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    Spring Cleaning
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    For more information visit The XLab FAQs and read the FAQs on removing software and dealing with spyware and malware.
    After removing all the components of the software you may have to restart the computer to fully disable the software.  This will be the case when removing software that has installed a daemon.  After the daemon has been removed you need to restart the computer to stop the daemon.  Alternatively, you can kill the daemon process using the Terminal application or Activity Monitor.

  • How do I get rid of malware on my Macbook Air w OS X Yosemite?

    My Macbook Air is infected with malware and I'm getting popup ads all the time. Is there any way to get rid of this problem?

    You may have installed one of the common types of ad-injection malware. Follow the instructions on this Apple Support page to remove it.
    Back up all data before making any changes.
    One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.
    If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, ask for further instructions.
    Make sure you don't repeat the mistake that led you to install the malware. It may have come from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
    Malware is also found on websites that traffic in pirated content such as video. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
    In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere  should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
    Still in System Preferences, open the App Store or Software Update pane and check the box marked
              Install system data files and security updates
    if it's not already checked.

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