How do I get support for Windows 7 on, and a W7 backup disk for, my new ThinkPad?

I know these have got to be stupid questions, since I am sure that they have to have been asked before (unless they are clearly explained somewhere that everyone else has found, and I am somehow completely missed it), but I did search the forums and was surprised NOT to find any info on getting Windows 7 technical support after it was factory installed in a month-old Thinkpad. I wonder if the apparent defects in my W7, or maybe a different problem in my browser, could be affecting my ability to search to forums?
I believe that my Windows 7 is defective, but calling Lenovo, they just talked about reinstalling Win7 from the partition, which makes no sense, if my W7 copy is defective, wouldn't the copy in the partition be defective too? My mom said she ordered a $20 W7 backup disk with the PC, but I never received it, and now Lenovo tech tells me those aren't actually available, and she must have confused it with the W7 upgrade disk, which didn't sound right, since I thought the upgrade disk was over $100, and I never received that one either anyway. If the W7 that was factory-installed is defective, I am assuming it's a copy of the same one in the partition, so that partition recovery is not feasible, is there any way to reorder a W7 re-install disk that will still register as Genuine Windows 7 on a Thinkpad? Now when I search the Lenovo site, I cannot find ANY W7 disks of any kind, neither a backup for factory-installed W7, nor for upgrade from a prior Windows version. Does anyone know how I could go about re-ordering the W7 backup disk when it appears to be missing from the online catalog? Unless this too is a defect in my browser search: can someone give me the link to page where I could select and re-purchase a W7 backup disk?
It has been a few years since I had a new PC, but I have never even heard of one before that did not come with instruction manuals and OS and support disks, and did not provide any tech support for its own factory-installed software or Windows, at least during the first few months of ownership. Where do new Thinkpad owners turn for individual W7 software support, since Microsoft swears it is Lenovo's responsibility to support W7 under its OEM license, yet Lenovo swears they only support hardware? It almost seems that new users are expected to know everything already, or be initiated enough with the product to know exactly what your problem is and what's causing it, in order to find an online fix. Who do you call if W7 or Lenovo software (but not an ISP issue) appear to be doing something to prevent online access, but there are no discernible hardware issues? Where do you call for individualized W7, as well as Lenovo software, support, especially after no one online has ever heard of your specific issues and has no workable ideas for fixing them, or when your problem prevents you from getting online at all?
Thanks so much

http://www.apple.com/support/bootcamp/
Boot Camp Assistant is already on your computer. You just need to buy Windows. Read the instructions and help files very carefully. Back up your data before taking on this task.

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