How do I get the 6th tuner enabled on my X1 DVR?

Just had a nightmare contractor install for my X1 upgrade. One thing that is evident is that I can only record 4 shows simultaneously and when I go into the diagnostics menu, only 5 tuners appear to be enabled.
How can I get my X1 DVR box updated? It's a PX013AN.

ComcastAndrew wrote:
Skyhawkdriver, just a reminder, you have Xi3 boxes and they use a tuner off the DVR.Yes, totally get that. I have 3 Xi3 companion boxes, so what is the max number of concurrent recordings I can have going? If each of those are on and viewing live TV, then I should have 3 remaining tuners for use by the DVR, correct? Do the companion boxes have to be powered off completely or they will use a tuner? If a recording is set at/by a companion box, does the tuner used by the companion box perform the recording? Looking at the diagnostic menu now, it looked like 5 of the tuners were showing active and locked and one was not (only have 4 boxes and no recordings are active). How can I tell whether or not the 6th tuner is actually working? See the attached pic.

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