How do I get the download for Lion OS on my iMac if I don't have the App Store app?

I stopped by the Apple Store and they told me that they can't sell me Lion OS in the store.  Since I have an older iMac with out the App store App, they said that I need to contact Apple Support.  But do I have to do that via phone or can I somehow email them?

What you need is to get (buy and install) Mac OS Snow Leopard first; that includes the app store. After you install and update it, then you can launch the app store and buy/download/install Lion. Now, how old is your machine? Here are the requirements for Lion:
http://support.apple.com/kb/HT4949
You will also need a minimum 2 GB RAM, but you really should have a minimum of 4 GB to get good performance.

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