How do I get the RAM upgraded when there is no Authorized Dealer in my country?

I bought a late 2012 iMac at a Big Box store in Panama (Not Florida). No one spoke English and my Español is limited. I knew there was no optical drive in the maching and was prepared for that. But no where that I read while investigating this machine did it say : RAM not user installable.
You have to go to an Apple Authorized dealer to have your upgrade installed! That means a $65 an hour or more service charge, if you have access to a dealer. Probably more since that have to disassemble the entire machine to do what was a 5 minute task for a user. I'm betting you have to buy the RAM from the dealer as well. That would be three times street price.
Since I bought this iMac in Panama, the keyboard is Spanish. After some time with Apple Support, they still haven't given me an answer. Not that they didn't try. I found out on my own how to change the language and text. The keyboard now speaks English. However all of the keys, other than alphabet are still for a Spanish keyboard. How can I get new keycaps? (This questionmark was typed with the Underscore/dash key). I hate having to type several keys before I get to the right one.
As to the RAM, I guess I took a beating on the overall price. $1539 without tax for an $1149 machine with 8GB RAM and no way to install it. No optical drive, another $69.
APPLE! There is no Authorized Apple Dealer in the entire country of Panama! I tried purchasing from Amazon.com, but no one can ship outside of The U.S.A. However, the iMac I bought is identical to the one I tried to order. It was sold to me in Panama. What a bunch of crap. If they would have allowed my original order to be shipped, I would have no problems, be able to type at a speed prohibited by the wrong keycaps, Have the RAM pre installed, and be over $500 richer.
I've been using Apples since the Apple][......some thirty years with over a dozen or more models! This is the first time I feel CHEATED!
Lonnie Cross

I would just contact Apple directly at 1-800- MYAPPLE and get all of this sorted out.
You have a brand new iMac with one year of free, complimentary AppleCare plus free 90 days of telephone support.
Call them, explain you situation very calmly to them and see if they can work something out for you.
We are all just users here. We can't really help you with this issue. Apple , from time to,time, does peruse these forums, but not regularly. You got lucky last time. They may not see your posting this time.
Only calling them direct will you get any help and assistance.
Good Luck!

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