How do I get the reply, forward to come up in my emails?

I just got my i phone and when I recieve an e mails I cannot reply or forward them because it does not come up on the bottom of the e mail, like it did with my 4.
Can anyone tell me how to make this come up?  I am freaking out.  I have to return so many e mails and can't like I could before.  PLEASE HELP???

Shut down and restart the Mail app...
- From any Home Screen, double tap the home button to bring up the Recents List
- Tap and hold any icon in this list until they wiggle
- Press the red to delete the Mail app from this list.
- Press the home button twice when done.
- Restart the Mail app
Post back if this doesn't work.

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