How do i get this put right?

Question

I hope this post is in the correct area of the forum as I technically do not have a problem with speed...............but i do
Confusing i know    I shall try explain.
I was with another ISP on ADSL max until 2 days ago but I noticed that BT were upgrading my local exchange to 21CN so as I was out of contract with my old ISP i decided to move to BT so that I could get better speeds from the 21CN network that was going into my local exchange. My phone line and Broadband were moved to BT on the 10th December, on that day i went into the sam knows website and checked my exchange to find that the 21CN was now enabled in my exchange...............great i thought, perfect timing............not quite it seems as when i look at my router stats I am on G.992.1 Modulation which to the best of my knowledge is the "up to 8Mb" service.
Could someone with a little more knowledge than me please look at my line stats and confirm what I am thinking please. I appreciate my homehub is only 2 days into its 10 day learning period but from what i can see it is learning the wrong network. If what i think is correct how would i have this put right as I did not leave one up to 8Mb service just to go straight to another. 21CN was my only reason for moving to BT and seems like I am not getting it.....my exchange code is ESKGH so you can check for yourself
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
2 days, 02:54:57
Downstream:
7.938 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
12.2 dB / 30.0 dB
Line attenuation (Down/Up):
5.5 dB / 2.0 dB
Output power (Down/Up):
12.0 dBm / 12.1 dBm
FEC Events (Down/Up):
0 / 267
CRC Events (Down/Up):
62265 / 111
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
56415 / 66
Error Seconds (Local/Remote):
52568 / 468

Answer 1

thanks seems it is enabled, so do you know what i would have to do?
THE BROADBAND AVAILABILITY CHECKER
Your exchange is ADSL enabled, and our initial test on your line indicates that your line should be able to have an ADSL broadband service that provides a fixed line speed up to 2Mbps.
Our test also indicates that your line currently supports an estimated ADSL Max broadband line speed of 8Mbps; typically the line speed would range between 7Mbps and 8Mbps.
Our test also indicates that your line should be able to have an ADSL2+ broadband service that provides a fixed line speed up to 2Mbps.
Our test also indicates that your line currently supports an estimated ADSL2+ broadband line speed of 17Mbps; typically the line speed would range between 10Mbps and 19.5Mbps. Our test also indicates that your line could support an estimated ADSL 2+ Annex-M broadband upstream line speed of 1.5Mbps and downstream line speed of 17Mbps; typically the downstream speed would range between 10Mbps and 19.5Mbps.
The actual stable line speed supportable will be determined during the first 10 days of use. This speed may change over time, to ensure line stability is maintained.
If you decide to place an order, a further test will be performed to confirm if your line is suitable for the service you wish to purchase.
Thank you for your interest.
Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number check.
Note: If you already have a Broadband service enabled on this line and you want to switch service providers, you will need to contact both your current provider and your new provider to get your service changed over new and existing service provider to have this service transferred.
Also provision of some services may not be allowed due to product withdrawal, please contact your service provider for further details.