How do I get to the "Summary" page?

When I start itunes and plug in my son's new ipod touch, I can see that itunes recognizes the device, but no "Summary" screen appears to the left - it's just blank. I've clicked on the device but nothing happens. I've uninstalled iTunes and re-installed it with no resolve for my problem. I can see that others have had this issue; I've tried suggestions wherever they seem plausible but am still getting nowhere. I appreciate any suggestions you have!

Unfortunately, your screenshot isn't displaying for me:
Would you mind trying again?
Just in case, here's my standard screenshot instructions:
Generate the display effect again again. Now hold down the Alt key and hit the PrtSc key. Paste the screenshot into an image file (using a program like Paint), and save the file.
Start a reply here and click the wee camera icon at the top of the reply window. Click "Choose file", browse to the image file, select the file and click "Open". Now click "Insert file" to insert the screenshot into the reply.

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