How do I get Verizon to send ebills?

This has been working fine up to now. Verizon sends ebill through my bank; the bank notifies me; I log in to the bank website and pay the bill. Now there seems to be something wrong someplace.
Message from bank:
VERIZON WIRELESS requires additional information to continue providing eBills through online bill pay. To continue receiving eBills for VERIZON WIRELESS, log in to your account at VERIZON WIRELESS's website and follow the instructions provided. You may also contact VERIZON WIRELESS directly for additional assistance or questions about your bill.
I HAVE logged in to my account @ the Verizon wireless website and can find NO INSTRUCTIONS pertaining to ebills. A SEARCH in Support for "ebill" turns up nothing.
I can find no way to "contact VERIZON WIRELESS directly for additional assistance".
I DON'T want paperless billing; I DON'T want automatic payments; I simply want what I was doing to continue to work. How do I make this happen?

I, too, am having the same problem. I have never been able to set up for my credit union to receive an ebill. I even went in and put the "-" before the 00001 at the end of my account number. I get a message that the service is temporarily unavailable. This is been going on for almost a year. I don't think the service is temporarily unavailable for that long.
This service is temporarily unavailable. No action is required on your part. Please try again later.
Any assistance you could provide would be appreciated.
Message was edited by: Barbara

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